Job Detail

Location: Dar es Salaam, Tanzania

Company: MOHAMMED ENTERPRISES TANZANIA LTD

Type: Full Time / Permanent

Career Level: Mid-Career Professional

Positions: 2

Experience: 1 - 3 Years

Education: Bachelors

Profession: IT (Hardware / Networking)

Industry: Fast Moving Consumer Goods (FMCG)

Remuneration (Net): TZS

Job Description

• Provide Level 1 & Level 2 Helpdesk support for end users
• Install, configure, and troubleshoot desktops, laptops, and peripherals
• Manage user accounts, password resets, and access permissions (Active Directory)
• Support Windows OS and standard business applications
• Perform basic Windows/Linux server monitoring and support
• Conduct routine system health checks and performance monitoring
• Monitor and verify backup status; assist in basic data recovery
• Apply system updates, patches, and antivirus management
• Perform basic network troubleshooting (LAN, Wi-Fi, IP, DNS issues)
• Coordinate with Network Administrator/ISP for major network issues
• Install and support printers, scanners, projectors, and biometric devices
• Carry out basic hardware troubleshooting and component replacement (RAM, HDD/SSD, etc.)
• Maintain IT asset inventory and user-device allocation records
• Manage and update Helpdesk tickets with proper documentation and closure
• Coordinate with vendors for warranty, repairs, and technical support
• Provide support for any additional IT-related tasks or operational requirements as assigned by IT Management.

Skills Required

• Spreadsheets (e.g. Excel, Google Sheets, etc)
• Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)

• Provide Level 1 & Level 2 Helpdesk support for end users
• Install, configure, and troubleshoot desktops, laptops, and peripherals
• Manage user accounts, password resets, and access permissions (Active Directory)
• Support Windows OS and standard business applications
• Perform basic Windows/Linux server monitoring and support
• Conduct routine system health checks and performance monitoring
• Monitor and verify backup status; assist in basic data recovery
• Apply system updates, patches, and antivirus management
• Perform basic network troubleshooting (LAN, Wi-Fi, IP, DNS issues)
• Coordinate with Network Administrator/ISP for major network issues
• Install and support printers, scanners, projectors, and biometric devices
• Carry out basic hardware troubleshooting and component replacement (RAM, HDD/SSD, etc.)
• Maintain IT asset inventory and user-device allocation records
• Manage and update Helpdesk tickets with proper documentation and closure
• Coordinate with vendors for warranty, repairs, and technical support
• Provide support for any additional IT-related tasks or operational requirements as assigned by IT Management.

• Spreadsheets (e.g. Excel, Google Sheets, etc)
• Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)

• Bachelors