Vacancy title:
Human Resource Officer

[Type: FULL_TIME, Industry: Healthcare, Category: Human Resources]

Jobs at:
Aga Khan Health Service

Deadline of this Job:
Friday, August 15 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, August 7 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The role will primarily focus on fostering a positive work environment by maintaining effective employee-employer relationships, ensuring compliance with labor laws, AKHST’s policies and culture. This role plays a key part in improving employee satisfaction and promoting fair and consistent treatment across AKHST.

The role also will support other HR functions as well as HR operations on day-to-day basis.

ROLES AND RESPONSIBILITIES

• Serve as the first point of contact for employees and Management team regarding workplace concerns, grievances, and conflicts.
• He/ She provides guidance to the management and staff on employee relations policies, procedures, Labour laws and best practices.
• Responsible for investigating complaints, incidents, or allegations of misconduct, and recommend appropriate action in line with labor laws and AKHST policies.
• Assist in promoting and implementing employee engagement and wellbeing initiatives.
• Monitor employee satisfaction and coordinates annual staff satisfaction surveys and support initiatives to improve workplace morale and productivity.
• Prepare and maintain accurate documentation related to employee relations cases, investigations, and disciplinary actions.
• Ensure timely filling of all generated HR records in personal files and electronic system.
• Conduct Exit-interviews and analyze trends to recommend improvements to reduce turnover.
• Support in the development, review, and implementation of HR policies and procedures.
• Ensure organizational compliance with local labor laws, workplace policies, and applicable regulations.
• Assist with conflict resolution and provide mediation between employees or between employees and Managers.
• Assist in training Line Managers on handling employee relations issues effectively and lawfully.
• Ensuring that all relevant employee information is obtained and secured within employees’ personnel files and are submitted for inputs in the HRIS.
• Take active role in ensuring timely completion of employee Probationary, Performance Improvement Plans (PIP)and Annual Performance Evaluations.
• Liaising closely with OHCs Administrative Officers, Finance, and IT Department to ensure payroll is timely processed in all agreed employee compensation, including any approved Salary Adjustments
• Assisting in Recruitment and Selection activities for full time staff, Visiting Consultants, LOCUMS, Volunteers, etc.
• Ensure that all Job Descriptions and related employment agreements are current and maintained for all new and existing employees.
• Manage employees’ (both full-time and non-full time) contracts to ensure that they are current and renewed timely.
• Ensure that all letters and other correspondence are correct, signed and sent out on time.
• Actively take role in all HR audits which include JCIA, Safe Care and other statutory audits.
• Providing the required reports timely for decision making purposes.
• Assist in ensuring all clinical staff have valid practicing licenses and are registered in accordance with the relevant bodies.
• Coordinates CEO forums on quarterly bases and any other staff engagement initiatives.
• Any other roles assigned by the Supervisor or His/ Her Designee.

ACADEMIC QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

• Minimum bachelor’s degree in human resources management, Industrial Relations or related fields
• Minimum of Five (5) years’ experience in Human Resource field from reputable organization.
• Strong knowledge of labor laws, employment standards, and HR best practices.
• Proven ability to handle confidential and sensitive information with integrity
• Excellent interpersonal and communication skills.
• Strong conflict resolution and problem-solving abilities.
• High level of emotional intelligence and empathy.
• Sound judgment and decision-making skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in HRIS and Microsoft Office applications

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

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