Role Overview & Responsibilities

The Hotel Receptionist serves as the primary point of contact for hotel operations, ensuring a welcoming environment, managing customer inquiries, maintaining guest records, and coordinating front-desk administration.

Customer Care & Reception:

Greet arriving guests with a warm, professional demeanor and guide them to appropriate personnel or service counters. BookingHistorical Guided Tours

Inquiry Management:

Handle incoming telephone calls and address customer questions regarding operational hours, room/product availability, and hotel policies.

Front-Desk Administration:

Maintain a clean, organized, and presentable reception area while managing visitor flow to ensure minimal waiting times.

Guest Records & Appointments:

Register incoming clients, schedule appointments/consultations, and log customer details accurately into the system.

Cross-Functional Coordination:

Collaborate with hotel staff across departments to ensure a seamless guest experience.

Qualifications & Requirements

Education:

Certificate or Diploma in Front Office Operations, Customer Care, Secretarial Studies, Business Administration, or a related field.

Experience:

Minimum 1 year of practical experience in a front desk, receptionist, or customer service role.

Experience within hospitality, healthcare, or retail environments is an added advantage.

Technical Skills:

Basic computer literacy (MS Word, Excel) and familiarity with standard office equipment (printers, multi-line phone systems).

Core Competencies:

Excellent verbal and written communication skills, strong interpersonal capabilities, high level of integrity, and professional presentation.

• Greet arriving guests with a warm, professional demeanor and guide them to appropriate personnel or service counters.
• Handle incoming telephone calls and address customer questions regarding operational hours, room/product availability, and hotel policies.
• Maintain a clean, organized, and presentable reception area while managing visitor flow to ensure minimal waiting times.
• Register incoming clients, schedule appointments/consultations, and log customer details accurately into the system.
• Collaborate with hotel staff across departments to ensure a seamless guest experience.

• Basic computer literacy (MS Word, Excel)
• Familiarity with standard office equipment (printers, multi-line phone systems)
• Excellent verbal and written communication skills
• Strong interpersonal capabilities
• High level of integrity
• Professional presentation

• Certificate or Diploma in Front Office Operations, Customer Care, Secretarial Studies, Business Administration, or a related field.