Background

Gwambina Group Limited is a reputable organization committed to providing exceptional hospitality and customer service experiences. The company values professionalism, teamwork, integrity, and customer satisfaction while creating a welcoming environment for guests and clients.

The company is currently seeking qualified and customer-oriented Hostesses to join its team in Dar es Salaam on a full-time basis. The successful candidates will be responsible for welcoming guests, coordinating customer service activities, and ensuring visitors receive a positive and professional experience within the company premises.

Responsibilities

• Welcome and receive customers in a professional and friendly manner.
• Guide guests to their designated areas within the premises.
• Assist customers with inquiries and provide basic information when required.
• Coordinate customer seating arrangements and reservations where necessary.
• Ensure cleanliness and proper appearance of reception and service areas.
• Support the service team in maintaining excellent customer experiences.
• Handle customer concerns professionally and report issues to supervisors.
• Maintain effective communication and teamwork with other staff members.
• Uphold professionalism, etiquette, and company service standards at all times.

Qualifications

• Certificate in Hotel Management, Hospitality, or Customer Service.
• Form Six Education Certificate.
• Good communication skills in both English and Swahili.
• Smart appearance and professional behavior.
• Strong customer care and interpersonal skills.
• Ability to work effectively in a team environment.
• Positive attitude and high level of discipline.
• High level of integrity and professionalism.
• Good problem-solving and time management skills.
• Professional grooming and etiquette.

General Conditions

• Applicants must submit an updated Curriculum Vitae (CV).
• Candidates should possess good communication and customer service abilities.
• Only shortlisted candidates will be contacted for interviews.
• Successful candidates must be willing to work in Dar es Salaam.
• The employer reserves the right to verify information provided by applicants.

• Welcome and receive customers in a professional and friendly manner.
• Guide guests to their designated areas within the premises.
• Assist customers with inquiries and provide basic information when required.
• Coordinate customer seating arrangements and reservations where necessary.
• Ensure cleanliness and proper appearance of reception and service areas.
• Support the service team in maintaining excellent customer experiences.
• Handle customer concerns professionally and report issues to supervisors.
• Maintain effective communication and teamwork with other staff members.
• Uphold professionalism, etiquette, and company service standards at all times.

• Good communication skills in both English and Swahili.
• Smart appearance and professional behavior.
• Strong customer care and interpersonal skills.
• Ability to work effectively in a team environment.
• Positive attitude and high level of discipline.
• High level of integrity and professionalism.
• Good problem-solving and time management skills.
• Professional grooming and etiquette.

• Certificate in Hotel Management, Hospitality, or Customer Service.
• Form Six Education Certificate.