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Vacancy title:
Customer Success Lead
[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service,Management,Business Operations]
Jobs at:
ShuleSoft
Deadline of this Job:
Wednesday, September 30 2026
Duty Station:
Dar es Salaam | Dar es Salaam
Summary
Date Posted: Wednesday, September 2 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Role Overview:
The Customer Success Lead builds the strategy for the CS team. You are responsible for reducing churn, improving NPS, and building scalable processes for onboarding and support.
Key Responsibilities:
- Build and optimize the customer onboarding journey.
- Develop a customer health scoring model.
- Hire, train, and mentor the CS Officer team.
- Establish a "Voice of the Customer" feedback loop to Product and Sales.
- Own the retention budget and renewal rates.
- Create a knowledge base and self-service resources.
Requirements:
- 6+ years in Customer Success, with 3+ years managing a team.
- Experience in a fast-paced startup environment.
- Strong experience with CS software (Gainsight, ChurnZero, or Intercom).
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
Application Link:
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