Background

Jaz Elite Aurora Resort, a leading hospitality destination in Zanzibar, is recruiting passionate professionals to deliver exceptional guest experiences in one of Tanzania's fastest-growing tourism markets.

Job Summary

The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Desk, Concierge, Reservations, and Guest Relations. This is a leadership role focused on driving service excellence, maximizing room revenue, and managing the guest experience during the Front Office Manager's absence.

Key Responsibilities

• Operational Oversight: Supervise the day-to-day functions of the front desk, ensuring smooth check-in/out processes.
• Revenue Management: Assist with room inventory management, rate optimization, and upselling strategies to maximize RevPAR (Revenue per Available Room).
• Staff Supervision: Assist in recruiting, training, coaching, and evaluating front office staff. Create work schedules to ensure adequate coverage.
• Guest Experience: Handle VIP arrivals, guest complaints, and special requests. Monitor guest satisfaction scores (e.g., TripAdvisor, Medallia) and implement improvement strategies.
• Financial Reports: Prepare shift reports, cashier audits, and occupancy forecasts.
• Coordination: Liaise with Housekeeping and Maintenance to ensure room readiness and maintenance issues are resolved quickly.

Qualifications

• Bachelor’s degree in Hospitality Management preferred.
• Minimum 3 years of experience in a luxury hotel Front Office.
• Strong working knowledge of PMS (Opera) and Microsoft Excel.
• Proven leadership abilities and conflict resolution skills.
• Flexible schedule required (nights, weekends, holidays).

• Supervise the day-to-day functions of the front desk, ensuring smooth check-in/out processes.
• Assist with room inventory management, rate optimization, and upselling strategies to maximize RevPAR (Revenue per Available Room).
• Assist in recruiting, training, coaching, and evaluating front office staff. Create work schedules to ensure adequate coverage.
• Handle VIP arrivals, guest complaints, and special requests. Monitor guest satisfaction scores (e.g., TripAdvisor, Medallia) and implement improvement strategies.
• Prepare shift reports, cashier audits, and occupancy forecasts.
• Liaise with Housekeeping and Maintenance to ensure room readiness and maintenance issues are resolved quickly.

• PMS (Opera)
• Microsoft Excel
• Leadership abilities
• Conflict resolution skills

• Bachelor’s degree in Hospitality Management preferred.
• Minimum 3 years of experience in a luxury hotel Front Office.
• Strong working knowledge of PMS (Opera) and Microsoft Excel.
• Proven leadership abilities and conflict resolution skills.
• Flexible schedule required (nights, weekends, holidays).