NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

• To take full responsibility to manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country.

• To drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

• To drive innovation related to Application within the bank for the purpose of improving efficiency and productivity in order to achieve revenue targets

Responsibilities or duties

System Stability and Resilience

• The prime responsibility is for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.
• The accountability also has a responsibility of analysing existing application availability issues and problems to determine ways to improve availability at acceptable cost levels.
• The accountability has a responsibility to determine availability requirements for new applications or enhancements to existing applications.
• Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers
• Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
• Take actions to achieve reductions in frequency and duration of incidents that impact IT availability
• Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed
• Create and maintain a forward looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
• Provide regular reports on availability to the business, these includes those generated from database before system handover and after end of day or end of month batch run
• Organize and maintain a regular availability review process with both key business and IT representatives
• Agree appropriate actions to maintain or improve availability levels
• Initiate and coordinate actions required to maintain or improve availability of applications
• Act as a coordination point for changes to availability levels of applications when needed
• Determine the availability requirements from the business for new or enhanced IT applications
• Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
• Determine the availability requirements from the business for new or enhanced IT applications
• Maintain an awareness of technology best practices that support application availability

Projects and UAT Support

• Work closely with change team in supporting new projects initiated by business, Government/TRA and group.
• Support UAT testing challenges related to Applications for new projects or enhancements and perform sanity testing
• Creation of new products in core banking Application that are related to new projects or business requirement as per current market or customers need.
• Attend meetings or conference calls from the beginning of the project until the end
• Facilitate implementation of innovative solution that meets customer’s needs

Business Continuity Management and Disaster Recovery

• Participant on BCM and DR all critical systems
• Support the annual business continuity test plan.
• Resume support for all business functions and processes within the agreed time-frame

Support roles

• Tariffs implementation in the system as per business request
• Support and manage all Audits operations take place on our sections,
• Attend incidents and provide feedback to users once the issue resolved within SLA
• Daily servers health checks and restart servers or services if required
• Daily Online, ATM and Maintenance transactions reports while on duty
• Make sure that no authorized transaction on FCC system to facilitated EOD/EOM run
• Make sure that all branch batches are closed before handing over the system for EOD/EOM batch run
• Execution of EOD/EOM batch run
• Provides support for complex technical issues and initiatives related to assigned automation, systems, databases and/or other technical products and services especially when primary data centre will be moved in country.
• Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems taking into consideration on having primary data centre in country
• Communicates verbally and in writing on complex large technical issues in a clear and concise format easily understandable by the intended recipient
• Participates in migration from development to production, upgrades, setup and/or configurations in primary data centre
• Troubleshoots Application issues using general guidelines, templates or direction from others.
• Understands quality, security and compliance requirements for supported areas and reviews changes for risk to Production systems
• An understanding of, and a willingness to adhere to, formal change control procedures and disciplines.
• Strong desire for exploring, evaluating and understanding new technologies.
• An aptitude for problem solving, with the ability to take a logical route to the source of an error
• Troubleshooting and providing solutions for production issues raise by either end user

Qualifications or requirements

Analytical Thinking – Basic (Meets all of the requirements), Digital affinity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Further Education and Training Certificate (FETC) – Physical, Mathematical, Computer and Life Sciences, IT Applications (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)

• To take full responsibility to manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country.
• To drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.
• To drive innovation related to Application within the bank for the purpose of improving efficiency and productivity in order to achieve revenue targets
• Maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.
• Analysing existing application availability issues and problems to determine ways to improve availability at acceptable cost levels.
• Determining availability requirements for new applications or enhancements to existing applications.
• Optimizing the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers
• Providing a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
• Taking actions to achieve reductions in frequency and duration of incidents that impact IT availability
• Ensuring shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed
• Creating and maintaining a forward looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
• Providing regular reports on availability to the business, these includes those generated from database before system handover and after end of day or end of month batch run
• Organizing and maintaining a regular availability review process with both key business and IT representatives
• Agreeing appropriate actions to maintain or improve availability levels
• Initiating and coordinating actions required to maintain or improve availability of applications
• Acting as a coordination point for changes to availability levels of applications when needed
• Determining the availability requirements from the business for new or enhanced IT applications
• Establishing measures and reporting that reflect business, user and IT support requirements with regards to application availability
• Maintaining an awareness of technology best practices that support application availability
• Working closely with change team in supporting new projects initiated by business, Government/TRA and group.
• Supporting UAT testing challenges related to Applications for new projects or enhancements and performing sanity testing
• Creation of new products in core banking Application that are related to new projects or business requirement as per current market or customers need.
• Attending meetings or conference calls from the beginning of the project until the end
• Facilitating implementation of innovative solution that meets customer’s needs
• Participating on BCM and DR all critical systems
• Supporting the annual business continuity test plan.
• Resuming support for all business functions and processes within the agreed time-frame
• Implementing tariffs in the system as per business request
• Supporting and managing all Audits operations take place on our sections,
• Attending incidents and providing feedback to users once the issue resolved within SLA
• Performing daily servers health checks and restarting servers or services if required
• Generating daily Online, ATM and Maintenance transactions reports while on duty
• Ensuring no unauthorized transaction on FCC system to facilitate EOD/EOM run
• Ensuring all branch batches are closed before handing over the system for EOD/EOM batch run
• Executing of EOD/EOM batch run
• Providing support for complex technical issues and initiatives related to assigned automation, systems, databases and/or other technical products and services especially when primary data centre will be moved in country.
• Using diagnostic and other tools to maintain, troubleshoot and restore service or data to systems taking into consideration on having primary data centre in country
• Communicating verbally and in writing on complex large technical issues in a clear and concise format easily understandable by the intended recipient
• Participating in migration from development to production, upgrades, setup and/or configurations in primary data centre
• Troubleshooting Application issues using general guidelines, templates or direction from others.
• Understanding quality, security and compliance requirements for supported areas and reviewing changes for risk to Production systems
• Adhering to formal change control procedures and disciplines.
• Exploring, evaluating and understanding new technologies.
• Problem solving, with the ability to take a logical route to the source of an error
• Troubleshooting and providing solutions for production issues raise by either end user

• Analytical Thinking
• Digital affinity
• Enabling team success
• Experience in a similar environment
• IT Applications
• Openness to change
• Quality orientation
• Problem solving
• Understanding of formal change control procedures and disciplines
• Awareness of technology best practices

• Analytical Thinking – Basic (Meets all of the requirements)
• Digital affinity (Meets all of the requirements)
• Enabling team success (Meets some of the requirements and would need further development)
• Experience in a similar environment
• Further Education and Training Certificate (FETC) – Physical, Mathematical, Computer and Life Sciences
• IT Applications (Meets some of the requirements and would need further development)
• Openness to change (Meets some of the requirements and would need further development)
• Quality orientation (Meets some of the requirements and would need further development)