Job description

We are looking for a Project Manager to join our product team and own the day-to-day product operations in Tanzania.

The successful candidate will be the on-the-ground point of contact for the Customer App and Sales App in the Tanzanian market. This includes coordinating feature rollouts, running testing cycles, engaging with customers and users, and managing ad-hoc product projects from start to finish.

This role sits within the product team and works closely with the Product Owner based in Kenya.

Key responsibilities

Customer App – Tanzania

The Project Manager will own the Customer App in the Tanzanian market and act as the main point of contact between the product team and local stakeholders.

Key duties include:

• Coordinate and manage the rollout of new Customer App features in Tanzania, including planning, communication, and post-launch monitoring.
• Organize and run testing cycles for new releases before each rollout.
• Gather structured feedback from internal testers and real users.
• Conduct customer interviews to understand how customers use the app, what is working well, and what needs improvement.
• Translate local market needs and customer insights into clear requirements for the product team.
• Track key Customer App metrics in Tanzania and flag issues or opportunities to the Product Owner.

Sales App – Tanzania

The Project Manager will also own the Sales App in the Tanzanian market and serve as the primary link between field agents, sales management, and the product team.

Key duties include:

• Coordinate the rollout of new Sales App features with the local sales team.
• Support feature training and monitor adoption by the sales team.
• Run structured testing with sales agents before new versions go live.
• Document issues identified during testing and ensure they are resolved.
• Conduct regular interviews and feedback sessions with field agents to identify usability problems and unmet needs.
• Monitor how the Sales App is being used in the field.
• Identify areas where agents are struggling or working around the tool.
• Ensure Tanzania-specific process requirements are properly captured and added to the product backlog.

Ad-hoc product projects

The Project Manager will lead or support ad-hoc product projects relevant to the Tanzanian market.

These may include integrations with:

• Local payment providers
• Risk or ID verification partners
• Telecom operators
• Other relevant local technology or operational partners

Key duties include:

• Manage project delivery from end to end.
• Define project scope, coordinate stakeholders, track progress, and ensure timely completion.
• Work with external vendors and internal IT teams to align on requirements, timelines, and acceptance criteria.
• Document project outcomes and hand over operational processes to the relevant teams once a project goes live.
• Identify and escalate risks or blockers early.
• Keep the Product Owner informed of project progress throughout implementation.

Requirements

Applicants should meet the following requirements:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Project Management, Marketing, Economics, Statistics, Telecommunications, or a related field.
• Minimum of five (5) years’ experience in Product Management, Business Analysis, Project Coordination, Telecommunications, Fintech, Digital Products, or a similar role.
• Experience managing mobile applications, product rollouts, user testing, UAT, and stakeholder engagement.
• Strong analytical, problem-solving, and project management skills.
• Experience gathering customer feedback and translating business needs into product requirements.
• Knowledge of Agile or Scrum methodologies is an added advantage.
• Proficiency in Microsoft Office and project management tools such as Jira or Confluence.
• Fluency in English and Swahili.

• Coordinate and manage the rollout of new Customer App features in Tanzania, including planning, communication, and post-launch monitoring.
• Organize and run testing cycles for new releases before each rollout.
• Gather structured feedback from internal testers and real users.
• Conduct customer interviews to understand how customers use the app, what is working well, and what needs improvement.
• Translate local market needs and customer insights into clear requirements for the product team.
• Track key Customer App metrics in Tanzania and flag issues or opportunities to the Product Owner.
• Coordinate the rollout of new Sales App features with the local sales team.
• Support feature training and monitor adoption by the sales team.
• Run structured testing with sales agents before new versions go live.
• Document issues identified during testing and ensure they are resolved.
• Conduct regular interviews and feedback sessions with field agents to identify usability problems and unmet needs.
• Monitor how the Sales App is being used in the field.
• Identify areas where agents are struggling or working around the tool.
• Ensure Tanzania-specific process requirements are properly captured and added to the product backlog.
• Manage project delivery from end to end.
• Define project scope, coordinate stakeholders, track progress, and ensure timely completion.
• Work with external vendors and internal IT teams to align on requirements, timelines, and acceptance criteria.
• Document project outcomes and hand over operational processes to the relevant teams once a project goes live.
• Identify and escalate risks or blockers early.
• Keep the Product Owner informed of project progress throughout implementation.

• Strong analytical, problem-solving, and project management skills.
• Experience gathering customer feedback and translating business needs into product requirements.
• Knowledge of Agile or Scrum methodologies is an added advantage.
• Proficiency in Microsoft Office and project management tools such as Jira or Confluence.
• Fluency in English and Swahili.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Project Management, Marketing, Economics, Statistics, Telecommunications, or a related field.
• Minimum of five (5) years’ experience in Product Management, Business Analysis, Project Coordination, Telecommunications, Fintech, Digital Products, or a similar role.
• Experience managing mobile applications, product rollouts, user testing, UAT, and stakeholder engagement.