The School of St Jude is looking for a qualified and passionate Officer – Supporter Relations to join its team in Arusha, Tanzania.

This is an opportunity to work for one of the largest charities of its kind in Africa and use organizational and communication skills to fight poverty through education. The role is ideal for a detail-oriented, people-focused professional who is passionate about supporter stewardship and building meaningful relationships with supporters around the world.

About The School of St Jude

The School of St Jude is a pioneering leader in charitable education within Africa.

Every year, the school provides free, quality education to 1,800 students, gives hundreds of graduates access to higher education, and supports more than 20,000 government school students with quality teachers.

St Jude’s is funded by generous supporters from around the world who make its mission possible: giving bright, poor Tanzanian students access to free, quality education.

Who you are

The ideal candidate should be someone who:

• Is a natural relationship-builder who communicates clearly, kindly, and professionally.
• Enjoys organizing plans, meeting deadlines, and ensuring that small details are not overlooked.
• Enjoys writing, creating thoughtful communications, and connecting with people across cultures.
• Is curious, confident making videos, comfortable using digital tools, and always looking for ways to improve processes.
• Is passionate about finding new ways to make supporters feel appreciated.

Key responsibilities

The Officer – Supporter Relations will be responsible for:

• Supporting the delivery of personalized, quality donor stewardship, including heartfelt thank-you emails, thoughtful gifts, and special communications.
• Collaborating with teams across St Jude’s to coordinate supporter updates, produce communication materials, and track supporter engagement.
• Maintaining accurate and up-to-date records in the supporter database and trackers to ensure donors receive timely and relevant information.
• Assisting with planning and preparation for supporter tours and Zoom events, including background research and preparation of materials.
• Monitoring communications against KPIs, supporting reporting, and sharing feedback to improve engagement with global supporters.

Required qualifications and experience

Applicants should have:

• A diploma or degree in communications, marketing, development, or a related field.
• Excellent English writing skills that are clear, engaging, and professional, with strong attention to tone and detail.
• Experience working in donor relations, customer service, fundraising, or project coordination.
• Strong organizational skills and the ability to manage multiple tasks and timelines.
• Confidence using Microsoft Office, especially:
  • Word
  • Outlook
  • Teams
  • Excel
• Experience in supporter databases or email design platforms will be an added advantage.

Why join The School of St Jude

The School of St Jude offers:

• An opportunity to use your talents and expertise to fight poverty through education and make a positive impact in Tanzania.
• A flexible and supportive community of international and local employees.
• Ample opportunities for career progression and development.
• Mid-morning tea and lunch during working days.

• Supporting the delivery of personalized, quality donor stewardship, including heartfelt thank-you emails, thoughtful gifts, and special communications.
• Collaborating with teams across St Jude’s to coordinate supporter updates, produce communication materials, and track supporter engagement.
• Maintaining accurate and up-to-date records in the supporter database and trackers to ensure donors receive timely and relevant information.
• Assisting with planning and preparation for supporter tours and Zoom events, including background research and preparation of materials.
• Monitoring communications against KPIs, supporting reporting, and sharing feedback to improve engagement with global supporters.

• Excellent English writing skills
• Strong attention to tone and detail
• Strong organizational skills
• Ability to manage multiple tasks and timelines
• Confidence using Microsoft Office (Word, Outlook, Teams, Excel)
• Experience in supporter databases or email design platforms (added advantage)
• Clear, kind, and professional communication
• Ability to organize plans and meet deadlines
• Enjoy writing and creating thoughtful communications
• Ability to connect with people across cultures
• Curiosity
• Confidence making videos
• Comfortable using digital tools
• Proactive in finding ways to improve processes
• Passion for making supporters feel appreciated

• Diploma or degree in communications, marketing, development, or a related field.
• Experience working in donor relations, customer service, fundraising, or project coordination.