Company:

Mixx by Yas

Position:

Command Center Transformation Manager

Location:

Dar es Salaam

Experience Required:

10-14 Years

Application Deadline:

25 September 2026

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree (BAC+4/5) in Telecommunications, Computer Science, Information Systems, Engineering, or a related technical field.
• Equivalent experience may be considered.
• Minimum of 10-14 years' experience in telecom operations, IT service management, or transformation programmes.
• Proven experience leading Command Centers/NOCs, developing teams, improving processes, and managing large-scale operational initiatives.

CORE RESPONSIBILITIES

• Coordinate and oversee the delivery of all programme workstreams, ensuring milestones, timelines, and deliverables are achieved.
• Monitor programme progress, risks, and dependencies, escalating issues and blockers in a timely manner.
• Ensure the quality and timely delivery of operational outputs, including SOPs, runbooks, dashboards, and tooling configurations.
• Assess, develop, and track team competencies, implementing training, coaching, and knowledge transfer initiatives.
• Establish and formalize operational processes, including incident management, escalation procedures, and performance reporting frameworks.
• Ensure operational documentation is complete, validated, and embedded into daily operations.
• Support the design and deployment of the regional Command Center operating model across multiple countries and hubs.
• Coordinate operational readiness activities to enable successful programme rollout and transition.
• Prepare governance, programme status, and steering committee reports, maintaining key programme records and decision logs.
• Develop and maintain operational and compliance dashboards, providing visibility into performance and regulatory requirements.
• Manage relationships with service providers and partners, ensuring deliverables, knowledge transfer, and transition activities are completed on schedule.
• Drive successful transition to operational autonomy, ensuring processes, capabilities, and governance structures are fully established.

CORE COMPETENCIES

• Demonstrates expertise in database administration, ITSM practices, and operational governance.
• Applies strong knowledge of monitoring frameworks, KPI/SL management, and service performance reporting.
• Possesses solid understanding of fintech, mobile money, and regulatory compliance environments.
• Translates technical information into actionable business insights and operational improvements.
• Effectively collaborates across multi-country, cross-functional, and distributed teams.
• Builds stakeholder alignment and serves as a bridge between business and technical operations.
• Demonstrates strong communication, coaching, organizational, and data-driven problem-solving skills.

• Coordinate and oversee the delivery of all programme workstreams, ensuring milestones, timelines, and deliverables are achieved.
• Monitor programme progress, risks, and dependencies, escalating issues and blockers in a timely manner.
• Ensure the quality and timely delivery of operational outputs, including SOPs, runbooks, dashboards, and tooling configurations.
• Assess, develop, and track team competencies, implementing training, coaching, and knowledge transfer initiatives.
• Establish and formalize operational processes, including incident management, escalation procedures, and performance reporting frameworks.
• Ensure operational documentation is complete, validated, and embedded into daily operations.
• Support the design and deployment of the regional Command Center operating model across multiple countries and hubs.
• Coordinate operational readiness activities to enable successful programme rollout and transition.
• Prepare governance, programme status, and steering committee reports, maintaining key programme records and decision logs.
• Develop and maintain operational and compliance dashboards, providing visibility into performance and regulatory requirements.
• Manage relationships with service providers and partners, ensuring deliverables, knowledge transfer, and transition activities are completed on schedule.
• Drive successful transition to operational autonomy, ensuring processes, capabilities, and governance structures are fully established.

• Database administration
• ITSM practices
• Operational governance
• Monitoring frameworks
• KPI/SL management
• Service performance reporting
• Fintech understanding
• Mobile money understanding
• Regulatory compliance environments
• Technical information translation
• Cross-functional collaboration
• Stakeholder alignment
• Communication skills
• Coaching skills
• Organizational skills
• Data-driven problem-solving skills

• Bachelor's degree (BAC+4/5) in Telecommunications, Computer Science, Information Systems, Engineering, or a related technical field.
• Equivalent experience may be considered.