Job Description

As Collections and Recovery Officer, you will play a central role in protecting the health of the company's loan book. This position requires strong negotiation skills and a disciplined, structured approach to recovery. The ideal candidate should possess sound analytical judgement, practical experience in debt recovery or collections, and preferably a background in the microfinance or lending sector, having dealt with delinquent accounts through to full resolution.

Key Responsibilities And Duties

Customer Engagement and Recovery:

• Take ownership of an assigned portfolio of delinquent accounts, contacting customers proactively as soon as payments fall due or begin to lag
• Negotiate structured, realistic repayment plans that balance the interests of the customer with the company's right to recover what is owed

Legal and Asset Recovery:

• Coordinate with company lawyers and external collection agencies to escalate matters and initiate legal action where accounts remain unresolved
• Work closely with legal and valuation teams on asset recovery and repossession processes where a loan is secured, ensuring the process is handled professionally and within the law

Collections and Records Management:

• Ensure every payment received is posted to the system correctly and without delay
• Maintain complete, accurate, and up to date records of all recovery and collections activity on each account

Reporting:

• Compile clear weekly and monthly reports on recovery performance and collections progress for management
• Provide any additional analysis or updates requested by your supervisor

General Duties:

• Take on any other responsibilities reasonably assigned in support of the company's broader recovery and collections objectives

Required Skills And Qualifications

Experience:

• Two to three years of experience in debt recovery or collections, preferably within the microfinance sector

Knowledge and Education:

• Bachelor's degree in Finance, Business Administration, or a related field.
• Working knowledge of asset valuation and repossession processes

Analytical Skills:

• Strong analytical skills and close attention to detail, with the ability to assess an account and judge the right course of action

Communication and Negotiation:

• Excellent communication and negotiation skills, with the confidence to handle sensitive conversations professionally

Integrity and Resilience:

• A high level of integrity, discretion, and resilience under pressure

Benefits Of Joining Us

• Impact: Join us in making a real difference in the lives of millions of people across Africa. Your work here will have a lasting and meaningful impact on communities and individuals
• Innovation: Be part of a forward thinking team that embraces innovation and is constantly exploring new ways to drive financial inclusion
• Growth: We are growing rapidly, and there are plenty of opportunities for career development and advancement within our organization
• Diversity: We celebrate diversity and foster an inclusive work environment where every voice is valued
• Commitment: We are committed to your success and well being, offering competitive compensation, benefits, and a supportive work culture

Please note that this position is open to Tanzanian nationals only.

• Take ownership of an assigned portfolio of delinquent accounts, contacting customers proactively as soon as payments fall due or begin to lag
• Negotiate structured, realistic repayment plans that balance the interests of the customer with the company's right to recover what is owed
• Coordinate with company lawyers and external collection agencies to escalate matters and initiate legal action where accounts remain unresolved
• Work closely with legal and valuation teams on asset recovery and repossession processes where a loan is secured, ensuring the process is handled professionally and within the law
• Ensure every payment received is posted to the system correctly and without delay
• Maintain complete, accurate, and up to date records of all recovery and collections activity on each account
• Compile clear weekly and monthly reports on recovery performance and collections progress for management
• Provide any additional analysis or updates requested by your supervisor
• Take on any other responsibilities reasonably assigned in support of the company's broader recovery and collections objectives

• Strong analytical skills and close attention to detail, with the ability to assess an account and judge the right course of action
• Excellent communication and negotiation skills, with the confidence to handle sensitive conversations professionally
• A high level of integrity, discretion, and resilience under pressure
• Working knowledge of asset valuation and repossession processes

• Bachelor's degree in Finance, Business Administration, or a related field.
• Two to three years of experience in debt recovery or collections, preferably within the microfinance sector