Background information about the job or company:

Ecobank is committed to providing equal opportunities to all and fostering an inclusive and diverse workplace. To this end, we encourage applications from individuals regardless of their nationality, race, gender, age, social class, religion, beliefs, and disability while fully adhering to the local laws and regulations established where Ecobank operates.

Responsibilities:

• Delivery of sales, revenue, deposits, risk assets, targets, and efficiency ratio.
• Prepare and deliver on approved branch budgets.
• Responsible for strict cost management, including review of both direct and indirect costs generated by the branch.
• Delivery on customer service standards, acquisition and client satisfaction levels, retention of high-performing clients, and growing share of wallet as per the target market.
• Build and develop a high-performing team by driving performance development and coaching to achieve productivity and efficiency.
• Ensure compliance with operations risk.
• Complies with branch layout standards, KYC, operating & risk policies and procedures.

Qualifications:

• Bachelor’s or master’s degree in Banking or Business Administration, Economics, Finance, or other related fields of study.

Experience needed:

At least 5 years of experience in relationship management and branch operations.

• Delivery of sales, revenue, deposits, risk assets, targets, and efficiency ratio.
• Prepare and deliver on approved branch budgets.
• Responsible for strict cost management, including review of both direct and indirect costs generated by the branch.
• Delivery on customer service standards, acquisition and client satisfaction levels, retention of high-performing clients, and growing share of wallet as per the target market.
• Build and develop a high-performing team by driving performance development and coaching to achieve productivity and efficiency.
• Ensure compliance with operations risk.
• Complies with branch layout standards, KYC, operating & risk policies and procedures.

• Bachelor’s or master’s degree in Banking or Business Administration, Economics, Finance, or other related fields of study.