Job Detail

Location: Mwanza, Tanzania

Company: Mo Finance Corporation Ltd

Experience: 5 - 10 Years

Education: Bachelors

Profession: Operations

Job Description

• Conduct on-site visits to the residential and business addresses of loan applicants to verify the personal and financial information provided in loan applications.
• Prepare detailed field investigation reports documenting findings, observations, and recommendations based on interviews, site visits, and document verification.
• Ensure the accuracy, completeness, and timely submission of reports in accordance with established reporting standards and guidelines.
• Coordinate with internal departments, including credit, underwriting, and collections teams, to share investigation findings and support decision-making processes.
• Ensure compliance with company policies, procedures, and regulatory requirements related to field investigations and credit underwriting processes.
• Adhere to ethical standards, confidentiality requirements, and privacy regulations when handling sensitive information and conducting investigations.
• Stay updated on industry trends, best practices, and technological advancements related to field investigation techniques and tools.
• Participate in training programs, workshops, and skill development activities to enhance investigative skills, fraud detection knowledge, and risk mitigation strategies.
• Build and maintain relationships with local leaders and community groups in targeted areas.
• Assist the reporting officer in compiling monthly reports.
• Support routine and special data collection activities from field sites.
• Take photographs of clients’ residences or workplaces, collect feedback surveys and testimonials, and submit them to the relevant departmental heads.
• Collect accurate GPS data to verify the physical address of clients.
• Coordinate with the control room operator regarding GPS alerts and take immediate action based on the seriousness of the situation.
• Meet and confirm client details with local leaders (e.g., park chairman) and neighbors.
• Interview clients to obtain the necessary information for loan applications.
• Ensure proper KYC (Know Your Customer) procedures are followed and documented.
• Advise customers on available payment options and recommend suitable methods of payment.
• Respond promptly to customer queries and concerns.
• Maintain a Portfolio at Risk (PAR) level of less than 5%.
• Prepare weekly, bi-monthly, and monthly reports.
• Provide support for repossession and legal actions by coordinating and offering field support in cases of default or accounts requiring special attention.
• Proactively promote and sell MO Finance products to new and prospective customers.
• Obtain and verify all relevant documents for MO Finance products sold, such as identity documents, area leader letters, and business registration documents (for business clients).
• Ensure timely processing of all customer transactions initiated, with particular emphasis on loan issuance.

Skills Required

• Spreadsheets (e.g. Excel, Google Sheets, etc)
• Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)
• Presentation Tools (e.g. Google Slides, Power Point, etc)

• Conduct on-site visits to the residential and business addresses of loan applicants to verify the personal and financial information provided in loan applications.
• Prepare detailed field investigation reports documenting findings, observations, and recommendations based on interviews, site visits, and document verification.
• Ensure the accuracy, completeness, and timely submission of reports in accordance with established reporting standards and guidelines.
• Coordinate with internal departments, including credit, underwriting, and collections teams, to share investigation findings and support decision-making processes.
• Ensure compliance with company policies, procedures, and regulatory requirements related to field investigations and credit underwriting processes.
• Adhere to ethical standards, confidentiality requirements, and privacy regulations when handling sensitive information and conducting investigations.
• Stay updated on industry trends, best practices, and technological advancements related to field investigation techniques and tools.
• Participate in training programs, workshops, and skill development activities to enhance investigative skills, fraud detection knowledge, and risk mitigation strategies.
• Build and maintain relationships with local leaders and community groups in targeted areas.
• Assist the reporting officer in compiling monthly reports.
• Support routine and special data collection activities from field sites.
• Take photographs of clients’ residences or workplaces, collect feedback surveys and testimonials, and submit them to the relevant departmental heads.
• Collect accurate GPS data to verify the physical address of clients.
• Coordinate with the control room operator regarding GPS alerts and take immediate action based on the seriousness of the situation.
• Meet and confirm client details with local leaders (e.g., park chairman) and neighbors.
• Interview clients to obtain the necessary information for loan applications.
• Ensure proper KYC (Know Your Customer) procedures are followed and documented.
• Advise customers on available payment options and recommend suitable methods of payment.
• Respond promptly to customer queries and concerns.
• Maintain a Portfolio at Risk (PAR) level of less than 5%.
• Prepare weekly, bi-monthly, and monthly reports.
• Provide support for repossession and legal actions by coordinating and offering field support in cases of default or accounts requiring special attention.
• Proactively promote and sell MO Finance products to new and prospective customers.
• Obtain and verify all relevant documents for MO Finance products sold, such as identity documents, area leader letters, and business registration documents (for business clients).
• Ensure timely processing of all customer transactions initiated, with particular emphasis on loan issuance.

• Spreadsheets (e.g. Excel, Google Sheets, etc)
• Word Processing and Desktop Publishing Tools (MS Office, Google Docs, etc)
• Presentation Tools (e.g. Google Slides, Power Point, etc)

• Bachelors degree