About the Role

We are seeking an experienced Training & Quality Assurance Manager to oversee training programs, uphold quality standards, and drive operational excellence across all our properties in Tanzania.

Candidates with experience in 5-star properties and strong knowledge of the African hospitality market are highly preferred.

Key Responsibilities

1. Training & Development

• Design, coordinate, and deliver comprehensive training programs, including onboarding, soft skills, technical skills, and leadership development.
• Conduct training needs analyses to identify skill gaps and implement tailored learning solutions.
• Mentor departmental trainers and monitor training effectiveness.
• Foster a culture of continuous learning and professional growth.

2. Quality Assurance

• Establish and enforce high-quality service standards across all properties.
• Conduct audits, inspections, and mystery guest evaluations.
• Develop corrective action plans based on guest feedback, audits, and KPIs.
• Create and maintain quality assurance formats, checklists, and SOPs.

3. Operational Support

• Support the development, implementation, and review of SOPs.
• Coach managers and staff to achieve operational excellence.
• Analyze performance data, guest feedback, and KPIs to drive improvements.
• Collaborate with department heads to ensure smooth operations and consistent service delivery.

Qualifications & Skills

• Bachelor’s degree in Hospitality Management, Human Resources, or a related field.
• Minimum of 7 years’ experience in Learning & Development or Quality Assurance within the hospitality industry.
• Proficiency in Microsoft Office and Learning Management Systems (LMS).
• Excellent presentation, facilitation, and communication skills.
• Ability to work effectively with multicultural teams at all levels.
• Strong analytical, organizational, and leadership skills.
• Demonstrated commitment to staff development and guest satisfaction.

• Design, coordinate, and deliver comprehensive training programs, including onboarding, soft skills, technical skills, and leadership development
• Conduct training needs analyses to identify skill gaps and implement tailored learning solutions
• Mentor departmental trainers and monitor training effectiveness
• Foster a culture of continuous learning and professional growth
• Establish and enforce high-quality service standards across all properties
• Conduct audits, inspections, and mystery guest evaluations
• Develop corrective action plans based on guest feedback, audits, and KPIs
• Create and maintain quality assurance formats, checklists, and SOPs
• Support the development, implementation, and review of SOPs
• Coach managers and staff to achieve operational excellence
• Analyze performance data, guest feedback, and KPIs to drive improvements
• Collaborate with department heads to ensure smooth operations and consistent service delivery

• Proficiency in Microsoft Office and Learning Management Systems (LMS)
• Excellent presentation, facilitation, and communication skills
• Ability to work effectively with multicultural teams at all levels
• Strong analytical, organizational, and leadership skills
• Demonstrated commitment to staff development and guest satisfaction

• Bachelor’s degree in Hospitality Management, Human Resources, or a related field
• Minimum of 7 years’ experience in Learning & Development or Quality Assurance within the hospitality industry