Job Purpose:

Responsible for identifying opportunities to improve operational efficiencies, enhance customer experience, and drive business results.

Main Responsibilities:

• Work cross-functionally with various departments, such as operations, IT, risk management, and customer service, to optimize business processes and implement strategic initiatives.
• Conduct a thorough review of existing banking processes, including transactions, customer interactions, and compliance procedures.
• Conduct end-to-end analysis of existing business processes.
• Develop detailed process maps and related documentation.
• Analyze process gaps and inefficiencies.
• Recommend actionable solutions for process improvement.
• Collect and analyze data related to workflow processes, resource allocation, and operational efficiencies.
• Generate regular and ad-hoc reports to track key performance indicators.
• Gather and analyze data to support business cases and action plans.
• Provide data-driven recommendations to senior management.
• Ensure that process improvements comply with regulatory standards, including but not limited to FCPR, AML, and other banking regulations.
• Engage with internal stakeholders and external partners to gather requirements, expectations, and objectives.
• Work closely with stakeholders across departments to gather requirements and understand business needs.
• Facilitate meetings to discuss findings and recommendations.
• Develop solutions to streamline processes, enhance customer satisfaction, and meet business objectives.
• Support the implementation phase and monitor the effectiveness of new processes.
• Assist in developing change management plans to ensure a smooth transition of new processes.
• Monitor the impact of changes on the organization and make necessary adjustments.
• Monitor new processes to ensure they achieve desired outcomes and maintain compliance with internal and external standards.
• Generate and present regular reports to management, highlighting the ROI of implemented changes, overall process performance, and areas for future improvement.

Knowledge and Skills:

• Strong analytical, problem-solving, critical-thinking and organizational skills.
• Self-motivated, innovative, and ability to initiate and lead changes.
• Proficient in process mapping tools such as Visio, Lucid chart, etc.
• Advanced Excel skills and familiarity with data analysis software.
• Excellent presentation skills.
• Stakeholders' management skills
• Ability to work in a fast-paced environment.
• Strong interpersonal skills to communicate with both internal and external customers.
• Ability to work independently and as part of a team

Qualifications and Experience:

• Bachelor's degree in business administration, management, Banking, Finance, Information Systems, Engineering, or related field.
• Lean Six Sigma and Project management certification is a plus.
• A minimum of 2 years of relevant experience in business process analysis, business process design, and business process improvement, preferably in the banking or financial sector.
• Experience working with business re-engineering processes, tools, methods, and techniques in Financial or Banking industry.
• Experience working with business processing models, Process Design, Requirements Management, and Project Management

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

• Work cross-functionally with various departments, such as operations, IT, risk management, and customer service, to optimize business processes and implement strategic initiatives.
• Conduct a thorough review of existing banking processes, including transactions, customer interactions, and compliance procedures.
• Conduct end-to-end analysis of existing business processes.
• Develop detailed process maps and related documentation.
• Analyze process gaps and inefficiencies.
• Recommend actionable solutions for process improvement.
• Collect and analyze data related to workflow processes, resource allocation, and operational efficiencies.
• Generate regular and ad-hoc reports to track key performance indicators.
• Gather and analyze data to support business cases and action plans.
• Provide data-driven recommendations to senior management.
• Ensure that process improvements comply with regulatory standards, including but not limited to FCPR, AML, and other banking regulations.
• Engage with internal stakeholders and external partners to gather requirements, expectations, and objectives.
• Work closely with stakeholders across departments to gather requirements and understand business needs.
• Facilitate meetings to discuss findings and recommendations.
• Develop solutions to streamline processes, enhance customer satisfaction, and meet business objectives.
• Support the implementation phase and monitor the effectiveness of new processes.
• Assist in developing change management plans to ensure a smooth transition of new processes.
• Monitor the impact of changes on the organization and make necessary adjustments.
• Monitor new processes to ensure they achieve desired outcomes and maintain compliance with internal and external standards.
• Generate and present regular reports to management, highlighting the ROI of implemented changes, overall process performance, and areas for future improvement.

• Strong analytical, problem-solving, critical-thinking and organizational skills.
• Self-motivated, innovative, and ability to initiate and lead changes.
• Proficient in process mapping tools such as Visio, Lucid chart, etc.
• Advanced Excel skills and familiarity with data analysis software.
• Excellent presentation skills.
• Stakeholders' management skills
• Ability to work in a fast-paced environment.
• Strong interpersonal skills to communicate with both internal and external customers.
• Ability to work independently and as part of a team

• Bachelor's degree in business administration, management, Banking, Finance, Information Systems, Engineering, or related field.
• Lean Six Sigma and Project management certification is a plus.
• A minimum of 2 years of relevant experience in business process analysis, business process design, and business process improvement, preferably in the banking or financial sector.
• Experience working with business re-engineering processes, tools, methods, and techniques in Financial or Banking industry.
• Experience working with business processing models, Process Design, Requirements Management, and Project Management