Role Summary

Responsible for business development and operational coordination for clearing and forwarding services. The role focuses on recruiting customers, managing client relationships, coordinating clearances and ensuring timely compliant movement of consignments.

Key Responsibilities:

• Identify and approach potential clients needing clearing services importers, exporters and agents.
• Prepare and present service proposals, quotations and follow up to close sales.
• Maintain customer database and update CRM with leads, opportunities and client communications.
• Serve as primary client contact for clearing operations; ensure expectations are met.
• Coordinate documentation for customs clearance commercial invoices, packing lists, bills of lading, permits, certificates.
• Liaise with shipping agents, freight forwarders, customs brokers, and port authorities to expedite clearances.
• Track shipments and provide timely status updates to clients.
• Ensure compliance with customs regulations and company procedures; flag and escalate non compliance issues.
• Raise invoices, follow up on payments and coordinate with finance on billing discrepancies.
• Resolve client queries, claims or disputes professionally and promptly.
• Support operational teams on shipment planning, warehouse handover, and delivery arrangements.
• Produce regular sales and operations reports daily status, weekly pipeline, monthly performance.

Qualifications & Experience

• Diploma or degree in Logistics, Supply Chain, Business Administration, or related field.
• 3- 5 years of experience in clearing & forwarding, freight operations or related sales role.
• Knowledge of customs procedures and Tanzanian import/export regulations.
• Having worked in a similar role before preferably in clearing and forwarding or logistics business will be an added advantage.
• Strong commercial awareness and negotiation skills.
• Excellent communication and client management skills.
• Good organization, attention to detail and ability to manage multiple cases.
• Proficient in MS Office and familiarity with customs clearance systems; CRM experience preferred.
• Problem-solving under pressure and service-oriented mindset.

• Identify and approach potential clients needing clearing services importers, exporters and agents.
• Prepare and present service proposals, quotations and follow up to close sales.
• Maintain customer database and update CRM with leads, opportunities and client communications.
• Serve as primary client contact for clearing operations; ensure expectations are met.
• Coordinate documentation for customs clearance commercial invoices, packing lists, bills of lading, permits, certificates.
• Liaise with shipping agents, freight forwarders, customs brokers, and port authorities to expedite clearances.
• Track shipments and provide timely status updates to clients.
• Ensure compliance with customs regulations and company procedures; flag and escalate non compliance issues.
• Raise invoices, follow up on payments and coordinate with finance on billing discrepancies.
• Resolve client queries, claims or disputes professionally and promptly.
• Support operational teams on shipment planning, warehouse handover, and delivery arrangements.
• Produce regular sales and operations reports daily status, weekly pipeline, monthly performance.

• Strong commercial awareness
• Negotiation skills
• Excellent communication skills
• Client management skills
• Good organization
• Attention to detail
• Ability to manage multiple cases
• Proficient in MS Office
• Familiarity with customs clearance systems
• CRM experience preferred
• Problem-solving under pressure
• Service-oriented mindset

• Diploma or degree in Logistics, Supply Chain, Business Administration, or related field.
• Knowledge of customs procedures and Tanzanian import/export regulations.