About &Beyond

&Beyond is a company built on remarkable people who are passionate about their roles, dedicated to the guest experience, and committed to the sustainability of communities and the environment. Every employee, or ‘&Beyonder,’ contributes significantly to the company’s success and global impact.

Key Responsibilities

This role requires disciplined, inspirational leadership and effective management to ensure the highest levels of productivity and service excellence, with the &Beyond values at the core.

1. Leadership & Culture

• Provide disciplined and inspirational leadership to the Serengeti Under Canvas team.
• Ensure &Beyond values are actively engaged and nurtured within staff teams.
• Mentoring and coaching Heads of Department (HODs) and junior managers.
• Engaging with the people, the culture, the work style, and the expectation.

2. Operational & Asset Management

• Regular assessment of the functionality, efficiency, and strength of all operational equipment, vehicles, generators, and buildings.
• Structure and equipment: assessing, planning, budgeting, and repairing all buildings and equipment.

3. Business & Financial Management

• Overall responsibility for budget creation and management.
• CAPEX structuring and planning responsibility.
• Business efficiencies: focusing on cost control and sourcing local produce.
• Overall Day-To-Day Management of the camps (Under Canvas one and two), including all back-of-house departments.

4. Guest Experience & Product Development

• Product development on guest experience: covering the lodge, food, game experience, and all guest touch points.
• Hosting all Agents, Media, and VIP Groups.
• Work directly with the Head of Housekeeping, Head Butler, and Camp Managers to ensure &Beyond Lodge and Service standards are always maintained.
• Creating an environment where the &Beyond Golden Thread is continuously met and visible.

5. Human Capital & Development

• Overall responsibility for all Human Capital in the camps, ensuring all labour relations, leave, and medical funds are managed correctly.
• Maintaining and enhancing the Human Capital structure—understanding and adherence.
• Create annual and monthly training plans for all departments.
• Create and maintain a skills development plan, including external training and exchanges.

6. Stakeholder Relations

• Relationship building with staff, guests, governmental departments, the community, and the industry (agents and other lodges).
• Development: working with the Wild Impact in community development and proactive wildlife conservation in the Serengeti.

Knowledge, Skills, and Experience Required

Knowledge (Qualifications or Training Programs)

• Hotel Management certificate or related field.
• Valid driving license.

Previous Work Experience

• At least 10 years Management Experience in a 5-star operation.
• Previous experience in running a five-star operation with over 20 beds.
• At least 5 years Management Experience in East Africa.
• Experience in the service industry, especially dealing with guests and staff.

Skills Required

• Strong financial capabilities and Computer Skills.
• Strong leader with good interpersonal skills and communication (with staff and guests).
• Energetic, proactive, and compassionate, with a well-developed concept of world-class guest experience.
• Attention to detail, diligence, and self-motivation to meet deadlines.
• Lateral thinking ability and initiative.
• Must be able to cope under pressure.
• Willingness/ability to share information and teach and inspire others.

• Provide disciplined and inspirational leadership to the Serengeti Under Canvas team.
• Ensure &Beyond values are actively engaged and nurtured within staff teams.
• Mentoring and coaching Heads of Department (HODs) and junior managers.
• Engaging with the people, the culture, the work style, and the expectation.
• Regular assessment of the functionality, efficiency, and strength of all operational equipment, vehicles, generators, and buildings.
• Structure and equipment: assessing, planning, budgeting, and repairing all buildings and equipment.
• Overall responsibility for budget creation and management.
• CAPEX structuring and planning responsibility.
• Business efficiencies: focusing on cost control and sourcing local produce.
• Overall Day-To-Day Management of the camps (Under Canvas one and two), including all back-of-house departments.
• Product development on guest experience: covering the lodge, food, game experience, and all guest touch points.
• Hosting all Agents, Media, and VIP Groups.
• Work directly with the Head of Housekeeping, Head Butler, and Camp Managers to ensure &Beyond Lodge and Service standards are always maintained.
• Creating an environment where the &Beyond Golden Thread is continuously met and visible.
• Overall responsibility for all Human Capital in the camps, ensuring all labour relations, leave, and medical funds are managed correctly.
• Maintaining and enhancing the Human Capital structure—understanding and adherence.
• Create annual and monthly training plans for all departments.
• Create and maintain a skills development plan, including external training and exchanges.
• Relationship building with staff, guests, governmental departments, the community, and the industry (agents and other lodges).
• Development: working with the Wild Impact in community development and proactive wildlife conservation in the Serengeti.

• Strong financial capabilities and Computer Skills.
• Strong leader with good interpersonal skills and communication (with staff and guests).
• Energetic, proactive, and compassionate, with a well-developed concept of world-class guest experience.
• Attention to detail, diligence, and self-motivation to meet deadlines.
• Lateral thinking ability and initiative.
• Must be able to cope under pressure.
• Willingness/ability to share information and teach and inspire others.

• Hotel Management certificate or related field.
• Valid driving license.