Background information about the job or company

We are “Winning Ways” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make.

If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata! dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

dnata Zanzibar are looking for enthusiastic, dedicated and qualified team member to join our Cargo Team.

***Please note, this opportunity is open to Tanzanian Nationals only***

A successful Cargo Supervisor ensures the safe and smooth handling of cargo throughout Cargo Operations by performing a multi-skilled role while utilizing the resources provided effectively. Tasks include, but are not limited to, documentation, customer service, acceptance, delivery, breakdown, build-up, equipment operation, transport, and coordination with government authorities.

Responsibilities or duties

• Ensure with the help of a Cargo team productivity targets in different sections such as Build up, Break down, documentation, courier, acceptance, delivery are achieved.
• Review load plans, identify special products requiring attention and ensure maximum utilisation of space within specified time norms without compromising on operational safety standards.
• Provide direction and guidance to on duty staff for any problems anticipated or faced in order to ensure load plan executed most efficiently.
• Review discrepancy reports, ensure corrective measure is implemented to eliminate repetition of the errors thereby minimising Company's liabilities. Provide feedback to staff as necessary in case of discrepancies.
• Plan and communicate requirements to build-up teams for Loading of Cargo products for carriage on assigned aircraft in accordance with priorities and volume/payload available, optimum utilisation of capacity.
• Supervise acceptance, handling and delivery of import, export and transfer cargo and documents to ensure adherence policies and procedures and facilitate optimum operating efficiency, service and product quality standards. Ensure optimum and effective use of resources keep check on OT levels of FTE staff.
• Monitor inbound and outbound cargo, courier, and special loads movement co-ordinate requirements with Key stakeholders ensuring smooth operations at the cargo Terminal.
• Collate and process data from various sources into appropriate database to ensure accuracy of information input in the systems. Ensure correct procedures and equipment deployed for acceptance, storage, handling and loading of dangerous goods and special loads for safety of aircraft, personnel and passenger.
• Effectively manage the PM Review process for reporting staff members, guide, motivate, ensure they are up skilled, provided with feedback on their performance, and promote awareness of company policies, operational and safety procedures.
• In conjunction with the Service Delivery Controller (Cargo Ops) and safety, promote a safety culture within the section to continuously raise awareness and motivate safe behaviours.
• Responsible for the health and safety duty of care at the workplace.
• Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer.
• Cooperate with your employer when they require something to be done for health and safety at the workplace
• Cooperate with your employer when they require something to be done for health and safety at the workplace

Health and safety responsibilities

Safety

• Responsible for the health and safety duty of care at the workplace.
• Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer.
• Cooperate with your employer when they require something to be done for health and safety at the workplace

Qualifications or requirements

Experience needed

• 5+ years of experience in Cargo operations

Skills

• Proficient knowledge in Airport Operations
• In dept. knowledge of Cargo Operations Procedures, Cargo Acceptance Procedures, Dangerous Goods, Live Animals, ULDs and stock control procedure.

• Ensure with the help of a Cargo team productivity targets in different sections such as Build up, Break down, documentation, courier, acceptance, delivery are achieved.
• Review load plans, identify special products requiring attention and ensure maximum utilisation of space within specified time norms without compromising on operational safety standards.
• Provide direction and guidance to on duty staff for any problems anticipated or faced in order to ensure load plan executed most efficiently.
• Review discrepancy reports, ensure corrective measure is implemented to eliminate repetition of the errors thereby minimising Company's liabilities. Provide feedback to staff as necessary in case of discrepancies.
• Plan and communicate requirements to build-up teams for Loading of Cargo products for carriage on assigned aircraft in accordance with priorities and volume/payload available, optimum utilisation of capacity.
• Supervise acceptance, handling and delivery of import, export and transfer cargo and documents to ensure adherence policies and procedures and facilitate optimum operating efficiency, service and product quality standards. Ensure optimum and effective use of resources keep check on OT levels of FTE staff.
• Monitor inbound and outbound cargo, courier, and special loads movement co-ordinate requirements with Key stakeholders ensuring smooth operations at the cargo Terminal.
• Collate and process data from various sources into appropriate database to ensure accuracy of information input in the systems. Ensure correct procedures and equipment deployed for acceptance, storage, handling and loading of dangerous goods and special loads for safety of aircraft, personnel and passenger.
• Effectively manage the PM Review process for reporting staff members, guide, motivate, ensure they are up skilled, provided with feedback on their performance, and promote awareness of company policies, operational and safety procedures.
• In conjunction with the Service Delivery Controller (Cargo Ops) and safety, promote a safety culture within the section to continuously raise awareness and motivate safe behaviours.
• Responsible for the health and safety duty of care at the workplace.
• Ensure to report any hazards, injuries, ill-health or near miss to your supervisor or employer.
• Cooperate with your employer when they require something to be done for health and safety at the workplace
• Cooperate with your employer when they require something to be done for health and safety at the workplace

• Proficient knowledge in Airport Operations
• In dept. knowledge of Cargo Operations Procedures, Cargo Acceptance Procedures, Dangerous Goods, Live Animals, ULDs and stock control procedure.

• 5+ years of experience in Cargo operations