EMPLOYMENT OPPORTUNITY: Camp Manager

ASILIA LODGES AND CAMPS
Position: Camp Manager

Department: Field Operations

Reporting To: Field Operations Manager

Asilia aims to be an organization that offers Better Experiences and Strong Positive Impact in iconic wildlife & wilderness areas.

Scope and Purpose of Job
The purpose of the job is to ensure guests are well served their meals and drinks, and to work collaboratively with staff and management in a smooth, safe, and harmonious manner to ensure guests have a memorable stay.

As a Camp Manager, your role is responsible for implementing site safety and environmental policies as well as overseeing staff, facilities, and general operations of the camp. This position works collaboratively with the Exploration and Environmental departments to support their field activities.

Duties, Responsibilities & Performance Standards

Daily Duties Include:

• Lead, manage, teach, and coach camp teams, including support members, food services, housekeeping, laundry, maintenance, and other team members.
• Conduct employee training programs and performance management to ensure efficient operations and adherence to company standards, policies, and procedures.
• Answer inquiries pertaining to camp policies and services and resolve occupants’ complaints.
• Resolve customer complaints or problems.
• Greet and briefing basic information to guests, visitors, or clients.
• Manage guest services and activities.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Coordinate front-office and Back of House activities of the camp with Central office.
• Monitor petty cash activity of the camp.
• Oversee assigned duties of staffs to ensure safety or compliance with rules.
• Document organizational or operational procedures.
• Managing movement of staffs according to company policy.

Qualifications

• Minimum 3 years’ experience as Camp Manager.
• Previous experience in bush camps will be highly valued.
• Studies according to the position.
• High level of English speaking.
• Age in between 33-45 yrs old.

Essential Skills:

• Leadership skills, guest oriented, strong communication skills.
• Team-orientation, loyalty, and excellent leadership skills.
• Flexibility, commitment, dedication, and reliability.
• Good manners and a positive attitude, with a hospitable and service-oriented attitude.
• Knowledge on Microsoft package.

Good knowledge on the following areas:

• HR
• Logistics/resupply
• Some bush/guide knowledge
• Admin/financial understanding
• Local language
• Menus, food quality and food presentation

• Lead, manage, teach, and coach camp teams, including support members, food services, housekeeping, laundry, maintenance, and other team members.
• Conduct employee training programs and performance management to ensure efficient operations and adherence to company standards, policies, and procedures.
• Answer inquiries pertaining to camp policies and services and resolve occupants’ complaints.
• Resolve customer complaints or problems.
• Greet and briefing basic information to guests, visitors, or clients.
• Manage guest services and activities.
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
• Coordinate front-office and Back of House activities of the camp with Central office.
• Monitor petty cash activity of the camp.
• Oversee assigned duties of staffs to ensure safety or compliance with rules.
• Document organizational or operational procedures.
• Managing movement of staffs according to company policy.

• Leadership skills, guest oriented, strong communication skills.
• Team-orientation, loyalty, and excellent leadership skills.
• Flexibility, commitment, dedication, and reliability.
• Good manners and a positive attitude, with a hospitable and service-oriented attitude.
• Knowledge on Microsoft package.
• Good knowledge on HR
• Good knowledge on Logistics/resupply
• Some bush/guide knowledge
• Admin/financial understanding
• Local language
• Menus, food quality and food presentation

• Minimum 3 years’ experience as Camp Manager.
• Previous experience in bush camps will be highly valued.
• Studies according to the position.
• High level of English speaking.
• Age in between 33-45 yrs old.