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Vacancy title:
Tourism Office and Visitors Relations Officer
[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Customer Service, Entertainment & Travel, Restaurant & Hospitality, Admin & Office, Advertising & Marketing]
Jobs at:
Visit Usambara Mountains
Deadline of this Job:
Friday, January 16 2026
Duty Station:
Lushoto – Usambara Mountains | Lushoto
Summary
Date Posted: Friday, January 9 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Key Duties & Responsibilities
- Receive and welcome visitors at the office
- Handle walk-in, phone and online tour inquiries
- Register guests and coordinate tour bookings
- Assign guides and manage daily tour schedules
- Explain tour packages and safety rules to visitors
- Coordinate transport, accommodation and meals
- Maintain visitor records and daily reports
- Assist in marketing and promotion activities
- Create new tour itineraries and adventure packages
- Promote tours on social media and Whatsapp platforms
- Collect customer feedback and testimonials
- Support development of new adventure products
- Ensure high level of customer satisfaction
Qualifications & Requirements
- Diploma or Bachelor Degree in Tourism, Hospitality or related field
- Good communication skills in English & Kiswahili
- Computer skills (WhatsApp, email, MS Word, Excel)
- Friendly personality and good customer care skills
- Ability to work weekends and holidays
- Basic social media skills is an added advantage
- Knowledge of Lushoto / Usambara area is an advantage
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
Send the following documents
Application letter (indicating your expected salary)
Updated CV
Passport size photo
Copies of academic and professional certificates
Deadline for submission: 16 January 2026
Subject line: Tourism Office & Visitors Relations Officer Application.
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