About Sava-Tech Financial Services Limited

Sava-Tech Financial Services Limited is a licensed microfinance institution regulated by the Bank of Tanzania. The company operates under the trading name Sava Loan, an online lending platform designed to offer affordable financial services to African consumers and small businesses who have limited access to traditional banking services.

Position Summary

The Sales Supervisor will lead and support the sales team to drive business growth. This role involves supervising day-to-day sales operations, coaching sales personnel, ensuring outstanding customer service, and promoting strong performance aligned with business goals.

Key Responsibilities

1. Sales Support & Execution

• Lead, motivate, and support the sales team to achieve daily, weekly, and monthly sales targets.
• Monitor individual and team performance, providing regular coaching and feedback.
• Handle escalated customer inquiries and ensure excellent service delivery.
• Assist in setting sales goals and executing effective sales strategies.
• Prepare and submit sales reports, forecasts, and performance updates.
• Ensure adherence to company policies, procedures, and operational guidelines.
• Coordinate with management on sales campaigns and promotional activities.
• Support recruitment, onboarding, and training of new sales staff.

2. Market & Product Knowledge

• Gain comprehensive knowledge of SAVA’s products, services, and value proposition.
• Study market trends, competitors, and customer preferences.
• Collect customer feedback and share insights with the sales and marketing teams.

3. Customer Relationship Building

• Provide basic customer service support as required.
• Build strong relationships with new and existing clients.
• Assist in resolving customer concerns and escalate issues when necessary.

4. Training & Development

• Participate in structured training programs covering:
  • Sales techniques
  • Negotiation skills
  • Product knowledge
  • CRM and reporting tools
• Additionally, shadow senior sales team members to learn practical selling strategies.

5. Reporting & Documentation

• Prepare daily and weekly reports on sales activities and progress.
• Track sales performance data and assist in generating analytics or dashboards.

Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
• Proven sales experience with 1–3 years in a supervisory or team lead role.
• Strong leadership, communication, and interpersonal skills.
• Ability to motivate teams and excel in a fast-paced environment.
• Solid understanding of sales techniques and customer service principles.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Office; familiarity with CRM systems is an added advantage.
• High motivation, willingness to learn, and strong teamwork abilities.

Key Skills and Competencies

• Sales enthusiasm and a growth mindset
• Customer service orientation
• Problem-solving capability
• Presentation and communication skills
• Time management and strong organizational skills

Working Conditions

• Field visits and client interactions as required
• Frequent collaboration with the Sales, Marketing, and Credit teams

• Lead, motivate, and support the sales team to achieve daily, weekly, and monthly sales targets.
• Monitor individual and team performance, providing regular coaching and feedback.
• Handle escalated customer inquiries and ensure excellent service delivery.
• Assist in setting sales goals and executing effective sales strategies.
• Prepare and submit sales reports, forecasts, and performance updates.
• Ensure adherence to company policies, procedures, and operational guidelines.
• Coordinate with management on sales campaigns and promotional activities.
• Support recruitment, onboarding, and training of new sales staff.
• Gain comprehensive knowledge of SAVA’s products, services, and value proposition.
• Study market trends, competitors, and customer preferences.
• Collect customer feedback and share insights with the sales and marketing teams.
• Provide basic customer service support as required.
• Build strong relationships with new and existing clients.
• Assist in resolving customer concerns and escalate issues when necessary.
• Participate in structured training programs covering: Sales techniques, Negotiation skills, Product knowledge, CRM and reporting tools.
• Additionally, shadow senior sales team members to learn practical selling strategies.
• Prepare daily and weekly reports on sales activities and progress.
• Track sales performance data and assist in generating analytics or dashboards.

• Sales enthusiasm and a growth mindset
• Customer service orientation
• Problem-solving capability
• Presentation and communication skills
• Time management and strong organizational skills

• Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field.
• Proven sales experience with 1–3 years in a supervisory or team lead role.
• Strong leadership, communication, and interpersonal skills.
• Ability to motivate teams and excel in a fast-paced environment.
• Solid understanding of sales techniques and customer service principles.
• Strong analytical and problem-solving abilities.
• Proficiency in MS Office; familiarity with CRM systems is an added advantage.
• High motivation, willingness to learn, and strong teamwork abilities.