Descriptions

The Manager, Facilities & Administrative Support is responsible for ensuring effective management of all bank premises, physical infrastructure, utilities, maintenance services, fleet administration, security coordination, and general administrative support. The role ensures safe, compliant, and well-functioning facilities that support business continuity and operational efficiency. The incumbent will oversee service providers, optimize administrative processes, and ensure cost-effective delivery of facility and administrative services.

Responsibilities

Facilities Management

• Oversee maintenance, repairs, and preventive maintenance of all bank buildings, branches, and physical infrastructure.
• Ensure availability and reliability of utilities (electricity, water, HVAC systems, generators, etc.).
• Manage space planning, office layouts, and workstation optimization.
• Ensure health, safety, and environmental standards are adhered to across facilities.

Administrative Support Services

• Manage transport and fleet operations including allocation, servicing, fueling, and logbook controls.
• Oversee cleaning, security, courier services, and other outsourced administrative functions.
• Ensure adequate office supplies to support administrative needs.

Vendor & Contract Management

• Manage service-level agreements with facility-related vendors (cleaning, security, maintenance, utilities).
• Conduct periodic evaluations of suppliers to ensure quality service delivery.
• Ensure contracts comply with procurement policies and PPRA standards.

Budgeting & Cost Control

• Prepare and monitor the facilities and administrative budget.
• Identify cost-saving opportunities related to space usage, utilities, and outsourced services.
• Ensure efficient use of resources and value-for-money service delivery.

Compliance, Controls & Risk Management

• Ensure compliance with occupational health and safety regulations.
• Maintain facility-related records for audit and regulatory purposes.
• Oversee branch inspections and ensure timely resolution of identified risks.

Process Improvement

• Recommend improvements to facilities infrastructure and administrative processes.
• Support digitalization and automation of facilities management systems.
• Implement tracking and reporting tools for asset use and facility performance.

Collaboration & Communication

• Coordinate with ICT, HR, Finance, and business units on facility and administrative needs.
• Liaise with regulators, utility companies, and government agencies where necessary.
• Provide guidance and coaching to administrative support staff.

OTHER RESPONSIBILITIES:

Any other duties as may be assigned by the Head of Finance and Strategy.

Requirements

Education:

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or related field.
• Professional certification in facilities management is an added advantage.

Experience:

• Minimum 3–5 years of experience in facilities, administration, or corporate support services.
• Experience in a financial institution is an added advantage.

Technical Skills:

• Knowledge of building maintenance, safety regulations, and vendor management.
• Strong understanding of facilities budgeting and cost control.
• Proficiency in facilities management systems.

Soft Skills:

• Strong communication and organizational skills.
• Ability to multitask and prioritize.
• Problem-solving and decision-making skills.
• High level of integrity and professionalism.

NB: PLEASE MERGE YOUR PROFESSIONAL CERTIFICATIONS WITH YOUR CV SO THAT YOU CAN UPLOAD AS ONE FILE

• Oversee maintenance, repairs, and preventive maintenance of all bank buildings, branches, and physical infrastructure.
• Ensure availability and reliability of utilities (electricity, water, HVAC systems, generators, etc.).
• Manage space planning, office layouts, and workstation optimization.
• Ensure health, safety, and environmental standards are adhered to across facilities.
• Manage transport and fleet operations including allocation, servicing, fueling, and logbook controls.
• Oversee cleaning, security, courier services, and other outsourced administrative functions.
• Ensure adequate office supplies to support administrative needs.
• Manage service-level agreements with facility-related vendors (cleaning, security, maintenance, utilities).
• Conduct periodic evaluations of suppliers to ensure quality service delivery.
• Ensure contracts comply with procurement policies and PPRA standards.
• Prepare and monitor the facilities and administrative budget.
• Identify cost-saving opportunities related to space usage, utilities, and outsourced services.
• Ensure efficient use of resources and value-for-money service delivery.
• Ensure compliance with occupational health and safety regulations.
• Maintain facility-related records for audit and regulatory purposes.
• Oversee branch inspections and ensure timely resolution of identified risks.
• Recommend improvements to facilities infrastructure and administrative processes.
• Support digitalization and automation of facilities management systems.
• Implement tracking and reporting tools for asset use and facility performance.
• Coordinate with ICT, HR, Finance, and business units on facility and administrative needs.
• Liaise with regulators, utility companies, and government agencies where necessary.
• Provide guidance and coaching to administrative support staff.
• Any other duties as may be assigned by the Head of Finance and Strategy.

• Communication Skills
• Strong communication and organizational skills.
• Ability to multitask and prioritize.
• Problem-solving and decision-making skills.
• High level of integrity and professionalism.
• Knowledge of building maintenance, safety regulations, and vendor management.
• Strong understanding of facilities budgeting and cost control.
• Proficiency in facilities management systems.

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or related field.
• Professional certification in facilities management is an added advantage.