Vacancy title:
IMT & Cross-Border Payments Support Specialist

[Type: FULL_TIME, Industry: Telecommunications, Category: Admin & Office]

Jobs at:
Vodacom

Deadline of this Job:
Tuesday, August 5 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, July 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

To execute all support and reconciliation tasks for M-Pesa International Money Transfer and International Payments, ensuring the effective performance and continuous improvement of M-Pesa products and services.
Key accountabilities and decision ownership: 
Operational Support for IMT & International Payments
-    Provide operational support for International Money Transfer (IMT) and cross-border payment services, ensuring seamless daily operations.
-    Monitor transaction flows, identify anomalies, and coordinate resolution efforts with internal and external stakeholders.
-    Maintain business relationship with 3rd parties and ensure SLAs maintained on customer queries resolution. 
Reconciliation, Settlement Assurance & Performance Reporting
-    Perform daily, weekly, and monthly reconciliations between internal systems, partner platforms, and bank statements, resolving unmatched transactions to guarantee accurate settlement of funds.
-    Produce and distribute comprehensive performance and reconciliation reports to management and partners, highlighting trends, issues, and improvement opportunities. 
Process Improvement & Operational Optimization
-    Drive process optimization by identifying operational inefficiencies and proposing enhancements to improve reliability and scalability.
-    Support automation initiatives and actively contribute to system upgrades, user acceptance testing (UAT), and deployment activities.
Core competencies, knowledge and experience: 
•    Advanced SQL & Database Management: Strong knowledge of SQL, including PostgreSQL, capable of writing complex queries, stored procedures, and performing data extraction and validation to support reconciliation and reporting tasks.
•    Systems & Application Support: Experience working with payment platforms, APIs, middleware, and backend systems, understanding their architecture and interdependencies to quickly identify root causes.
•    Reconciliation & Settlement Expertise: In-depth knowledge of transaction reconciliation processes, settlement cycles, and financial controls within payment systems.
•    Process Improvement Mindset: Experience in identifying operational inefficiencies and driving continuous improvements and automation initiatives. 
Must have technical/professional qualifications: 
•    3+ years’ experience industry or functional experience.
•    Bachelor’s degree in information technology, Finance, Business Administration, Computer Science, or a related field. 
•    Strong analytical skills and business acumen.
•    Proficiency in reconciliation tools, reporting systems, and data analysis platforms (e.g., Excel, SQL, Power BI).
•    Mobile Financial Services experience would be advantageous.
•    Project knowledge and experience would be advantageous.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

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