Vacancy title:
Front Office Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Admin & Office]

Jobs at:
Beach Safari

Deadline of this Job:
Monday, July 28 2025

Duty Station:
Zanzibar | Tanzania | Tanzania

Summary
Date Posted: Tuesday, July 15 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary:

The Front Office Manager oversees all front desk operations, ensuring exceptional guest service, smooth check-in/check-out processes, and efficient team management. This role requires strong leadership, problem-solving skills, and a customer-focused approach.

Key Responsibilities:

• Supervise front office staff (receptionists, concierge, bell staff) and ensure adherence to hotel policies.
• Manage guest arrivals/departures, room allocations, and VIP handling.
• Resolve guest complaints promptly and maintain high service standards.
• Monitor room inventory, rates, and upselling opportunities.
• Train and mentor staff on service excellence, systems (e.g., PMS), and upselling techniques.
• Coordinate with housekeeping, reservations, and maintenance for seamless operations.
• Prepare reports on occupancy, revenue, and guest feedback.
• Ensure compliance with safety and security protocols.

Qualifications:

• Bachelor’s degree in Hospitality Management or related field.
• 3+ years of front office experience (1+ years in a supervisory role).
• Proficiency in PMS (e.g., Opera, Fidelio) and Microsoft Office.
• Excellent communication and multitasking skills.
• Flexibility to work shifts, weekends, and holidays.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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