Summary
Date Posted: Monday, March 07, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
To support Core Banking Systems (skilled enough to be supper users of the applications); responsible for maintenance and Level 2 support of back-end Core Banking Application systems

Main Responsibilities:
• Core banking applications support work at application layer. These systems include Flexcube, cheque clearing, SWIFT, TISS, Opics, etc.)
• Responsible for Level 2 issues related to all core applications except the in-house developed applications which will be supported by the developers reporting under Solutions/Products Design & Architect department.
• Support of End of Day (EOD) operations; responsible for running End of Cycle (EOC) batches (i.e. EOD, EOM, EOY) (Flexcube, Opics, etc.).
• Responsible for UAT on testing of Application changes.
• Support of day-by-day operations & performance of Core Banking System (CBS).
• Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time.
• Service Desk’s 2nd level technical support for CBS queries & incidents (Live, Data warehousing, UAT, Report).
• Coordinating Level 3 support issues of all back-end Core Banking Application systems with offshore support teams for proactive and active support.
• Working closely with vendor’s Level 3 support team for all back-end Core Banking Application systems (e.g. OFFS resources and internal Consultants if any).
• Resolve Incidents in Service Manager escalated from Level 1-Service Desk.
• Analyze escalated incidents from level 1 before escalating the same to higher levels (OFSS and internal Consultants).
• Participate in testing of all patches/Incidents fixes provided by System Vendor.
• Perform the MOCK Run for End of months and end of year simulation and provide reports.
• Support project of Core Banking Upgrade/Replacement.
• Follow-up & feedback on incidents escalated to OFSS.
• Participate in weekly (Friday) tele-conference meetings with OFSS i-Support for status update.
• Customer Call Center’s 2nd level customer support for Core Banking systems system related queries & incidents.
• Preparation of collection and recovery reports on a monthly basis.
• Submit monthly reports to the Senior Manager.
• Attend weekly meetings with section staff to resolve issue and implement continual improvement actions.
• Knowledge and Skills:
• Detailed understanding of the core application products setup.
• ICT systems support knowledge and experience; ICT Service Management skills.
• Multi-skilled in all areas of Technology Flexcube, SWIFT, TACH, Opics, network, desktop supports, etc.
• Be a team player that motivates and educates other team members.
• Excellent communication skills with internal customers as well as with higher level support teams.

Qualifications and Experience:
• Bachelor’s degree in Computer Science.
• ICT Service Management ITILv3 certification.
• A minimum of two years’ experience in ICT service support since obtaining those qualifications or fresh graduate from University with highest GPA of 4 and above.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
To apply follow this link https://careers.nmbbank.co.tz/nmb_career/career.aspxx  

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