Background

To manage the Bank’s portfolio of retail delinquent assets through monitoring, tracking and employing cost-effective techniques appropriate to each defaulting debtor to ensure the collection and recovery of the loans in the shortest possible time.

Responsibilities

KEY RESPONSIBILITIES

1. Business Management

• Proactive portfolio management through daily calls, emails, letters, meetings etc.
• Formulation of strategies for successful collection/recovery and reduction in classified and non-performing loans.
• Prepare and maintain daily performance monitoring trackers/report for constant follow up on key parameters on the collection portfolio, with primary focus on
  • Updating on collection strategies, delinquent flow and default reasons
  • Deep diving on product performance and early detection of delinquencies
  • Monitoring collection flow(Backward flow, Stemmed and forward flow)
• Maintaining retail portfolio for both existing and newly added accounts ensuring close updating of the status for each account is maintained with weekly reporting
• Liaise with other Units, namely Credit, Retail and Legal units in ensuring all correspondence regarding collection and recoveries of retail assets are done and perioding meeting meetings held.
• Preparation of weekly and monthly collection/recovery reports.
• Liaising with external parties such as executives or representatives of defaulting borrowers, legal firms, court brokers, debt collections bureau/agents, firms specializing in search and identification of clients’ properties and the courts, in the process of recovery of non-Maintaining collection tracker and projection for NPL and written off accounts and share the same on weekly basis for discussion with Recoveries team.
• Preparing and sending reminders to customers regarding payments, or other issues as mandated by management.
• Update management on the performance of retail loans during Management Credit Committee Meeting (MCC).
• Undertake the analysis of NPL’s repayment trend considering monthly arrears reports to determine whether there is improvement or further deterioration calling for immediate action.
• Give guidance and advice on collection/recovery processes of retail loans.
• Monitoring, tracking and advising the responsible Relationship Managers [RMs] on all retail debtors that appear in the arrears list.
• Corresponding with key internal stakeholders, for example the business teams etc.
• Assist in the implementation and UAT of major credit related projects specifically for collection and recoveries unit.

• Proactive portfolio management through daily calls, emails, letters, meetings etc.
• Formulation of strategies for successful collection/recovery and reduction in classified and non-performing loans.
• Prepare and maintain daily performance monitoring trackers/report for constant follow up on key parameters on the collection portfolio, with primary focus on
  • Updating on collection strategies, delinquent flow and default reasons
  • Deep diving on product performance and early detection of delinquencies
  • Monitoring collection flow(Backward flow, Stemmed and forward flow)
• Maintaining retail portfolio for both existing and newly added accounts ensuring close updating of the status for each account is maintained with weekly reporting
• Liaise with other Units, namely Credit, Retail and Legal units in ensuring all correspondence regarding collection and recoveries of retail assets are done and perioding meeting meetings held.
• Preparation of weekly and monthly collection/recovery reports.
• Liaising with external parties such as executives or representatives of defaulting borrowers, legal firms, court brokers, debt collections bureau/agents, firms specializing in search and identification of clients’ properties and the courts, in the process of recovery of non-Maintaining collection tracker and projection for NPL and written off accounts and share the same on weekly basis for discussion with Recoveries team.
• Preparing and sending reminders to customers regarding payments, or other issues as mandated by management.
• Update management on the performance of retail loans during Management Credit Committee Meeting (MCC).
• Undertake the analysis of NPL’s repayment trend considering monthly arrears reports to determine whether there is improvement or further deterioration calling for immediate action.
• Give guidance and advice on collection/recovery processes of retail loans.
• Monitoring, tracking and advising the responsible Relationship Managers [RMs] on all retail debtors that appear in the arrears list.
• Corresponding with key internal stakeholders, for example the business teams etc.
• Assist in the implementation and UAT of major credit related projects specifically for collection and recoveries unit.