5 Customer Service Agent
2025-06-30T10:10:41+00:00
EvMak
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https://www.greattanzaniajobs.com/jobs
FULL_TIME
Dar es Salaam
Dar es Salaam
00000
Tanzania
Information Technology
Customer Service
2025-07-15T17:00:00+00:00
Tanzania
8
Job Purpose
The Customer Service Agent is responsible for assisting customers with inquiries, resolving complaints, and ensuring a positive user experience at service points. The role serves as the frontline representative of the organization, providing support, information, and issue resolution in a professional and courteous manner.
Key Responsibilities
- Assist customers with general inquiries and provide accurate information about services.
- Handle customer complaints and escalate complex issues to supervisors as needed.
- Guide users on how to use systems, devices, or platforms provided at stations.
- Monitor customer service touchpoints and ensure they remain clean and orderly.
- Maintain daily records of customer interactions and service requests.
- Support the roll-out of customer engagement campaigns or feedback collection.
- Promote safety, courtesy, and professionalism in all interactions.
- Collaborate with station technical teams to resolve user-facing technical problems.
Education
Required Qualifications
- Certificate or diploma in Customer Service, Business Administration, or a related field.
- Training in communication, hospitality, or service delivery is an advantage.
Experience
- Minimum of 1–2 years of experience in a customer service or support role.
- Experience working in transportation, telecommunications, or public-facing services is preferred.
Must Have
Key Skills & Competencies
- Excellent verbal and interpersonal communication skills.
- Ability to handle high-volume interactions calmly and effectively.
- Basic knowledge of service systems or digital customer platforms.
- Professional appearance and demeanor in public-facing roles.
- Bilingual or multilingual capabilities are an added benefit.
Performance
Metrics Customer satisfaction ratings and feedback Response and resolution time to inquiries Accuracy of information provided to users Consistency in service point management and cleanliness Escalation handling and documentation quality
Assist customers with general inquiries and provide accurate information about services. Handle customer complaints and escalate complex issues to supervisors as needed. Guide users on how to use systems, devices, or platforms provided at stations. Monitor customer service touchpoints and ensure they remain clean and orderly. Maintain daily records of customer interactions and service requests. Support the roll-out of customer engagement campaigns or feedback collection. Promote safety, courtesy, and professionalism in all interactions. Collaborate with station technical teams to resolve user-facing technical problems.
Excellent verbal and interpersonal communication skills. Ability to handle high-volume interactions calmly and effectively. Basic knowledge of service systems or digital customer platforms. Professional appearance and demeanor in public-facing roles. Bilingual or multilingual capabilities are an added benefit
Certificate or diploma in Customer Service, Business Administration, or a related field. Training in communication, hospitality, or service delivery is an advantage. Experience Minimum of 1–2 years of experience in a customer service or support role. Experience working in transportation, telecommunications, or public-facing services is preferred.
JOB-686262a14b566
Vacancy title:
5 Customer Service Agent
[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service]
Jobs at:
EvMak
Deadline of this Job:
Tuesday, July 15 2025
Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Monday, June 30 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Purpose
The Customer Service Agent is responsible for assisting customers with inquiries, resolving complaints, and ensuring a positive user experience at service points. The role serves as the frontline representative of the organization, providing support, information, and issue resolution in a professional and courteous manner.
Key Responsibilities
- Assist customers with general inquiries and provide accurate information about services.
- Handle customer complaints and escalate complex issues to supervisors as needed.
- Guide users on how to use systems, devices, or platforms provided at stations.
- Monitor customer service touchpoints and ensure they remain clean and orderly.
- Maintain daily records of customer interactions and service requests.
- Support the roll-out of customer engagement campaigns or feedback collection.
- Promote safety, courtesy, and professionalism in all interactions.
- Collaborate with station technical teams to resolve user-facing technical problems.
Education
Required Qualifications
- Certificate or diploma in Customer Service, Business Administration, or a related field.
- Training in communication, hospitality, or service delivery is an advantage.
Experience
- Minimum of 1–2 years of experience in a customer service or support role.
- Experience working in transportation, telecommunications, or public-facing services is preferred.
Must Have
Key Skills & Competencies
- Excellent verbal and interpersonal communication skills.
- Ability to handle high-volume interactions calmly and effectively.
- Basic knowledge of service systems or digital customer platforms.
- Professional appearance and demeanor in public-facing roles.
- Bilingual or multilingual capabilities are an added benefit.
Performance
Metrics Customer satisfaction ratings and feedback Response and resolution time to inquiries Accuracy of information provided to users Consistency in service point management and cleanliness Escalation handling and documentation quality
Work Hours: 8
Experience in Months: 12
Level of Education: associate degree
Job application procedure
Interested and qualified? Click here to apply
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