IT Technical Support Officer
2025-08-19T12:08:02+00:00
Good Neighbors
https://cdn.greattanzaniajobs.com/jsjobsdata/data/employer/comp_2025/logo/Good%20Neighbors.jpg
https://goodneighbors.ke/
FULL_TIME
Songwe Project Office, Mbozi
Songwe
00000
Tanzania
Nonprofit, and NGO
Computer & IT
2025-08-27T17:00:00+00:00
Tanzania
8
The IT Technical Support Officer will be responsible to maintain and manage the computer networks of all types, providing technical support and ensuring the organization runs smoothly by supporting all aspects of the IT systems and services. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with organization plans.
Duties and Responsibilities
- Installing, troubleshooting, and maintaining licensed desktop software and operating systems (e.g., Microsoft Office Suite, Windows 7/8/10).
- Monitoring performance of organizational systems (Docswave, HR system, QuickBooks Online, MS Teams) and recommending solutions.
- Installing, configuring, and managing computer hardware, software, networks, printers, and scanners.
- Contributing to IT policy formulation, submitting for approval, and ensuring compliance.
- Advising and assisting the line manager on all IT-related matters.
- Supporting staff with computing resources to ensure a productive IT environment.
- Recommending hardware specifications suitable for office use based on organizational needs.
- Troubleshooting and resolving IT issues efficiently to build trust and reliability.
- Submitting monthly reports on IT issues attended.
- Managing internet connectivity and liaising with service providers for technical support.
- Conducting staff training on common IT issues, including preparing training schedules and content.
- Managing backups for organizational documents and information.
- Supporting the development and management of the organization’s website, emails, and social media tools.
- Collaborating with asset management to update IT inventory and recommend disposal of obsolete equipment.
- Establishing strong working relationships with vendors, professionals, and software developers.
- Testing and evaluating new technologies and providing recommendations.
- Any other duties as may be assigned from time to time.
Qualifications: Education/Knowledge/Technical Skills and Experience
- Bachelor’s degree in computer science, information systems, or related field
- Three years’ experience in related field
- Industry certification or other related IT professional certification as may be applicable
- Experience with NGO is an added advantage.
- Strong knowledge of IT systems and emerging technologies.
- Exceptional time, task, and resource management skills
- Strong computers skills
- Excellent written and verbal communication skills
- Problem solving and critical skills
Other Competencies/Attributes:
- Honesty, integrity and professionalism
- Ability to multi-task, and work under pressure.
- Self-motivational and organizational skills
- Capacity to work independently and follow instructions.
- Perform other duties as may be required
Installing, troubleshooting, and maintaining licensed desktop software and operating systems (e.g., Microsoft Office Suite, Windows 7/8/10). Monitoring performance of organizational systems (Docswave, HR system, QuickBooks Online, MS Teams) and recommending solutions. Installing, configuring, and managing computer hardware, software, networks, printers, and scanners. Contributing to IT policy formulation, submitting for approval, and ensuring compliance. Advising and assisting the line manager on all IT-related matters. Supporting staff with computing resources to ensure a productive IT environment. Recommending hardware specifications suitable for office use based on organizational needs. Troubleshooting and resolving IT issues efficiently to build trust and reliability. Submitting monthly reports on IT issues attended. Managing internet connectivity and liaising with service providers for technical support. Conducting staff training on common IT issues, including preparing training schedules and content. Managing backups for organizational documents and information. Supporting the development and management of the organization’s website, emails, and social media tools. Collaborating with asset management to update IT inventory and recommend disposal of obsolete equipment. Establishing strong working relationships with vendors, professionals, and software developers. Testing and evaluating new technologies and providing recommendations. Any other duties as may be assigned from time to time.
Bachelor’s degree in computer science, information systems, or related field Three years’ experience in related field Industry certification or other related IT professional certification as may be applicable Experience with NGO is an added advantage. Strong knowledge of IT systems and emerging technologies. Exceptional time, task, and resource management skills Strong computers skills Excellent written and verbal communication skills Problem solving and critical skills
JOB-68a4692202702
Vacancy title:
IT Technical Support Officer
[Type: FULL_TIME, Industry: Nonprofit, and NGO, Category: Computer & IT]
Jobs at:
Good Neighbors
Deadline of this Job:
Wednesday, August 27 2025
Duty Station:
Songwe Project Office, Mbozi | Songwe | Tanzania
Summary
Date Posted: Tuesday, August 19 2025, Base Salary: Not Disclosed
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JOB DETAILS:
The IT Technical Support Officer will be responsible to maintain and manage the computer networks of all types, providing technical support and ensuring the organization runs smoothly by supporting all aspects of the IT systems and services. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with organization plans.
Duties and Responsibilities
- Installing, troubleshooting, and maintaining licensed desktop software and operating systems (e.g., Microsoft Office Suite, Windows 7/8/10).
- Monitoring performance of organizational systems (Docswave, HR system, QuickBooks Online, MS Teams) and recommending solutions.
- Installing, configuring, and managing computer hardware, software, networks, printers, and scanners.
- Contributing to IT policy formulation, submitting for approval, and ensuring compliance.
- Advising and assisting the line manager on all IT-related matters.
- Supporting staff with computing resources to ensure a productive IT environment.
- Recommending hardware specifications suitable for office use based on organizational needs.
- Troubleshooting and resolving IT issues efficiently to build trust and reliability.
- Submitting monthly reports on IT issues attended.
- Managing internet connectivity and liaising with service providers for technical support.
- Conducting staff training on common IT issues, including preparing training schedules and content.
- Managing backups for organizational documents and information.
- Supporting the development and management of the organization’s website, emails, and social media tools.
- Collaborating with asset management to update IT inventory and recommend disposal of obsolete equipment.
- Establishing strong working relationships with vendors, professionals, and software developers.
- Testing and evaluating new technologies and providing recommendations.
- Any other duties as may be assigned from time to time.
Qualifications: Education/Knowledge/Technical Skills and Experience
- Bachelor’s degree in computer science, information systems, or related field
- Three years’ experience in related field
- Industry certification or other related IT professional certification as may be applicable
- Experience with NGO is an added advantage.
- Strong knowledge of IT systems and emerging technologies.
- Exceptional time, task, and resource management skills
- Strong computers skills
- Excellent written and verbal communication skills
- Problem solving and critical skills
Other Competencies/Attributes:
- Honesty, integrity and professionalism
- Ability to multi-task, and work under pressure.
- Self-motivational and organizational skills
- Capacity to work independently and follow instructions.
- Perform other duties as may be required
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
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