IT Supervisor
2025-07-02T07:47:45+00:00
CVPeople Tanzania
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FULL_TIME
Dar es Salaam
Dar es Salaam
00000
Tanzania
Consulting
Computer & IT
2025-07-12T17:00:00+00:00
Tanzania
8
Job Summary
- The purpose of the role is to ensure the smooth day-to-day ICT operations, while developing the information systems by the subsidiary developmental projects and in line with the Group IT and security policies.
- The jobholder will be responsible for ensuring that the hardware and software used by our company is compatible, secure, and scalable. He/she will also be responsible for managing our internal network and providing IT support for our staff.
Responsibilities
Department and team Management
- Manage and supervise the IT department.
- Establish, measure, and define IT goals and maintain an IT development roadmap.
- Take charge of defining and monitoring the departmental budget as well as the Company IT budget.
- Analyze resource utilization and develop strategies to optimize performance.
Security, safety, and compliance
- Create, implement, maintain network security, disaster recovery, and IT infrastructure policies. Test the organization’s data backups and disaster recovery procedures on a regular basis.
- Manage and maintain, on a continuous basis, the company’s hardware, software, equipment, and network components, including timely software renewals and updates.
- Establish a security policy to protect company information and resources.
- Ensure compliance with all regulatory requirements and industry standards.
Support
- Provide Level 1 technical support and assistance to end-users who interact with the ERP systems SAP, Navision, Syspro, Synertrade, TALO, SAGE, Fleetwave, Pamoja Apps, Acacia System), addressing their questions, issues, and training needs.
- Carry out periodic meetings with the business users to ensure customer satisfaction.
- Direct the activities of the help desk to ensure the IT needs of users are met.
- Ensure provision of IT shared services as per agreed SLAs with various group companies.
- Provide support for the various ERPs and ensure availability of the same.
- Collaborate and implement projects and updates as guided by head office.
Vendor Management
- Collaborate with vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements.
- Manage outsourced resources by ensuring that work is delivered as per contract SLA.
Training and User Education
- Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system
Other responsibilities
- Plan and oversee with the support of the Finance department computer system installations and maintenance, manages vendor relationships, negotiates contracts, and ensures SLA compliance.
- Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company
- Manage development projects to integrate new technologies into existing systems
- Any other responsibilities as may be assigned from time to time
Requirements
Knowledge and Experience
- Bachelor’s degree in IT, computer science, or a related field
- Professional certifications preferred -,CISM,CISA, CCNA,CCNP
- Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
- Five (5) years of relevant work experience
- Strong troubleshooting and problem-solving skills
- Knowledge of industry-standard computer hardware and software systems
- Experience with network administration (Cisco certification a plus)
- Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
- Familiarity with our software platforms including Microsoft 365
Department and team Management Manage and supervise the IT department. Establish, measure, and define IT goals and maintain an IT development roadmap. Take charge of defining and monitoring the departmental budget as well as the Company IT budget. Analyze resource utilization and develop strategies to optimize performance. Security, safety, and compliance Create, implement, maintain network security, disaster recovery, and IT infrastructure policies. Test the organization’s data backups and disaster recovery procedures on a regular basis. Manage and maintain, on a continuous basis, the company’s hardware, software, equipment, and network components, including timely software renewals and updates. Establish a security policy to protect company information and resources. Ensure compliance with all regulatory requirements and industry standards. Support Provide Level 1 technical support and assistance to end-users who interact with the ERP systems SAP, Navision, Syspro, Synertrade, TALO, SAGE, Fleetwave, Pamoja Apps, Acacia System), addressing their questions, issues, and training needs. Carry out periodic meetings with the business users to ensure customer satisfaction. Direct the activities of the help desk to ensure the IT needs of users are met. Ensure provision of IT shared services as per agreed SLAs with various group companies. Provide support for the various ERPs and ensure availability of the same. Collaborate and implement projects and updates as guided by head office. Vendor Management Collaborate with vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements. Manage outsourced resources by ensuring that work is delivered as per contract SLA. Training and User Education Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system Other responsibilities Plan and oversee with the support of the Finance department computer system installations and maintenance, manages vendor relationships, negotiates contracts, and ensures SLA compliance. Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company Manage development projects to integrate new technologies into existing systems Any other responsibilities as may be assigned from time to time
Bachelor’s degree in IT, computer science, or a related field Professional certifications preferred -,CISM,CISA, CCNA,CCNP Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices Five (5) years of relevant work experience Strong troubleshooting and problem-solving skills Knowledge of industry-standard computer hardware and software systems Experience with network administration (Cisco certification a plus) Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices Familiarity with our software platforms including Microsoft 365
JOB-6864e421202da
Vacancy title:
IT Supervisor
[Type: FULL_TIME, Industry: Consulting, Category: Computer & IT]
Jobs at:
CVPeople Tanzania
Deadline of this Job:
Saturday, July 12 2025
Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Wednesday, July 2 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Summary
- The purpose of the role is to ensure the smooth day-to-day ICT operations, while developing the information systems by the subsidiary developmental projects and in line with the Group IT and security policies.
- The jobholder will be responsible for ensuring that the hardware and software used by our company is compatible, secure, and scalable. He/she will also be responsible for managing our internal network and providing IT support for our staff.
Responsibilities
Department and team Management
- Manage and supervise the IT department.
- Establish, measure, and define IT goals and maintain an IT development roadmap.
- Take charge of defining and monitoring the departmental budget as well as the Company IT budget.
- Analyze resource utilization and develop strategies to optimize performance.
Security, safety, and compliance
- Create, implement, maintain network security, disaster recovery, and IT infrastructure policies. Test the organization’s data backups and disaster recovery procedures on a regular basis.
- Manage and maintain, on a continuous basis, the company’s hardware, software, equipment, and network components, including timely software renewals and updates.
- Establish a security policy to protect company information and resources.
- Ensure compliance with all regulatory requirements and industry standards.
Support
- Provide Level 1 technical support and assistance to end-users who interact with the ERP systems SAP, Navision, Syspro, Synertrade, TALO, SAGE, Fleetwave, Pamoja Apps, Acacia System), addressing their questions, issues, and training needs.
- Carry out periodic meetings with the business users to ensure customer satisfaction.
- Direct the activities of the help desk to ensure the IT needs of users are met.
- Ensure provision of IT shared services as per agreed SLAs with various group companies.
- Provide support for the various ERPs and ensure availability of the same.
- Collaborate and implement projects and updates as guided by head office.
Vendor Management
- Collaborate with vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements.
- Manage outsourced resources by ensuring that work is delivered as per contract SLA.
Training and User Education
- Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system
Other responsibilities
- Plan and oversee with the support of the Finance department computer system installations and maintenance, manages vendor relationships, negotiates contracts, and ensures SLA compliance.
- Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company
- Manage development projects to integrate new technologies into existing systems
- Any other responsibilities as may be assigned from time to time
Requirements
Knowledge and Experience
- Bachelor’s degree in IT, computer science, or a related field
- Professional certifications preferred -,CISM,CISA, CCNA,CCNP
- Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
- Five (5) years of relevant work experience
- Strong troubleshooting and problem-solving skills
- Knowledge of industry-standard computer hardware and software systems
- Experience with network administration (Cisco certification a plus)
- Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
- Familiarity with our software platforms including Microsoft 365
Work Hours: 8
Experience in Months: 60
Level of Education: bachelor degree
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