Hotel Sales And Marketing Executive
2025-08-18T21:22:23+00:00
Expert Consultancy
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FULL_TIME
Arusha
Dar es Salaam
00000
Tanzania
Consulting
Sales & Retail
2025-08-31T17:00:00+00:00
Tanzania
8
JOB SUMMARY
Handles customer inquiries and acts as the on-property liaison for sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections/visit. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience Requirements.
University in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the sales and marketing or related professional area.
Working with an international brand is an added advantage.
CORE WORK ACTIVITIES
Managing Sales Activities
❖ Handles customer inquiries and acts as the on-property liaison for sales within the pre defined peak room parameters for Property sales.
❖ Achieves assigned revenue goals by responding to incoming opportunities for the property that are within the pre-defined peak room parameters.
❖ Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
❖ Closes the best opportunities for the property based on market conditions and property needs.
❖ Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
❖ Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
❖ Partner with the existing sales team to identify new business opportunities and achieve personal and property revenue goals.
❖ Develops group sales revenue and operation budgets and provides forecasting reports.
❖ Works with the management team to create and implement property sales plan addressing revenue, customers, and market.
❖ Assists with selling, implementation, and follow-through of Hotel’s sales promotions.
❖ Attends pre- and post-convention meetings to understand property needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
❖ Provides accurate, complete, and effective turnover to Event Management.
❖ Executes and supports Clients Customer Service Standards and hotel’s Brand Standards.
❖ Conducts site inspections, as required/when needed.
❖ Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
❖ Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
❖ Participates in and practices daily service basics of the brand
❖ Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
❖ Monitors the effective resolution of guest issues that arise as a result of the sales process
by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
❖ Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
❖ Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
❖ Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.
❖ Partners with Event Management and/or Operations in providing a customer experience
that exceeds the customer’s expectations.
❖ Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
❖ Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
❖ Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the Brand.
❖ Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.
Managing Sales Activities ❖ Handles customer inquiries and acts as the on-property liaison for sales within the pre defined peak room parameters for Property sales. ❖ Achieves assigned revenue goals by responding to incoming opportunities for the property that are within the pre-defined peak room parameters. ❖ Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them. ❖ Closes the best opportunities for the property based on market conditions and property needs. ❖ Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. ❖ Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. ❖ Partner with the existing sales team to identify new business opportunities and achieve personal and property revenue goals. ❖ Develops group sales revenue and operation budgets and provides forecasting reports. ❖ Works with the management team to create and implement property sales plan addressing revenue, customers, and market. ❖ Assists with selling, implementation, and follow-through of Hotel’s sales promotions. ❖ Attends pre- and post-convention meetings to understand property needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction. ❖ Provides accurate, complete, and effective turnover to Event Management. ❖ Executes and supports Clients Customer Service Standards and hotel’s Brand Standards. ❖ Conducts site inspections, as required/when needed. ❖ Monitors same day selling procedures to maximize room revenue and control hotel occupancy. ❖ Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). ❖ Participates in and practices daily service basics of the brand ❖ Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. ❖ Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. ❖ Performs other duties, as assigned, to meet business needs. Building Successful Relationships ❖ Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc. ❖ Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities. ❖ Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations. ❖ Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event. ❖ Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. ❖ Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the Brand. ❖ Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.
University in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the sales and marketing or related professional area. Working with an international brand is an added advantage.
JOB-68a3998f8700f
Vacancy title:
Hotel Sales And Marketing Executive
[Type: FULL_TIME, Industry: Consulting, Category: Sales & Retail]
Jobs at:
Expert Consultancy
Deadline of this Job:
Sunday, August 31 2025
Duty Station:
Arusha | Dar es Salaam | Tanzania
Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed
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JOB DETAILS:
JOB SUMMARY
Handles customer inquiries and acts as the on-property liaison for sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections/visit. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
CANDIDATE PROFILE
Education and Experience Requirements.
University in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the sales and marketing or related professional area.
Working with an international brand is an added advantage.
CORE WORK ACTIVITIES
Managing Sales Activities
❖ Handles customer inquiries and acts as the on-property liaison for sales within the pre defined peak room parameters for Property sales.
❖ Achieves assigned revenue goals by responding to incoming opportunities for the property that are within the pre-defined peak room parameters.
❖ Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
❖ Closes the best opportunities for the property based on market conditions and property needs.
❖ Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
❖ Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
❖ Partner with the existing sales team to identify new business opportunities and achieve personal and property revenue goals.
❖ Develops group sales revenue and operation budgets and provides forecasting reports.
❖ Works with the management team to create and implement property sales plan addressing revenue, customers, and market.
❖ Assists with selling, implementation, and follow-through of Hotel’s sales promotions.
❖ Attends pre- and post-convention meetings to understand property needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
❖ Provides accurate, complete, and effective turnover to Event Management.
❖ Executes and supports Clients Customer Service Standards and hotel’s Brand Standards.
❖ Conducts site inspections, as required/when needed.
❖ Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
❖ Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
❖ Participates in and practices daily service basics of the brand
❖ Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
❖ Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
❖ Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
❖ Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
❖ Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.
❖ Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
❖ Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
❖ Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
❖ Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the Brand.
❖ Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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