Vacancy title:
HR Shared Services Officer

[Type: FULL_TIME, Industry: Banking, Category: Human Resources]

Jobs at:
NCBA Bank

Deadline of this Job:
Friday, August 15 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, August 7 2025, Base Salary: Not Disclosed

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JOB DETAILS:

The purpose of the role is to provide day-to-day administrative support to the team. This will involve working closely with the team to ensure all HR areas are executed exceptionally as per the defined procedures and practices. The role shall also ensure that reports and data analyses are prepared proactively to yield insights and that staff information is managed securely.

Key Result Areas

Perspective and Weighting (to add up to 100%)

• Financial
  • Introduce new business/accounts to the bank evidenced and coded under your DAO code.
• Customer
  • Ensure the following HR processes are executed exceptionally as per the HR Policy and procedures:
    • Documentation processing, flow, and filing management in liaison with the HR team to ensure quality and TATs measures are achieved.
    • Provide end-to-end administrative support to all HR Shared Services processes.
    • Work closely with the team to execute first-time-resolution of issues raised by staff to the department, in the achievement of exceptional internal customer service.
• Internal Business Processes
  • Collectively drive the HR Division’s adherence to approved policies and procedures and provide feedback on the same so as to keep them competitive.
  • Be an advocate for a continually improving way of working within the team to drive efficient and impactful engagement and accurate delivery of service.
  • Proactively participate in organization projects.
• Learning and Growth
  • Maintain own high performance.
  • Own up-to-date and actioned competency assessments and development plans.
  • Nil disruption to business/loss of business due to lack of own succession and back-fill.
  • Maintain the desired 360-degree feedback score.

Job Dimensions

Reporting Relationships: Jobs that report to this position directly and indirectly

• Functional Reports: Interns

Ideal Job Competencies

Technical Competencies

• HR Policy and Procedures: Working knowledge of HR policy and procedures and troubleshoots HR administration queries received from internal customers to create value-adding solutions.
• Customer Engagement (Internal & External): Resolves customers’ queries and challenges in an organized way, providing the highest quality service and monitors to confirm that the customers’ needs have been comprehensively addressed. Provides prompt and insightful feedback to relevant stakeholders to enable them to address the root cause of the challenges faced by customers.
• Leadership: Exercises self-leadership delivering assigned work in line with professional and technical standards within given time frames. Is reliable and works collaboratively. Has the cognitive intelligence to draw together contrasting strands of information and present a compelling position. Adheres to the company’s values and policies and delivers to set objectives. Has high moral intelligence.

Behavioral Competencies

• Emotional Intelligence: Knows own strengths and limits; aware of own emotions and the effect they have on others and has the self-control to keep disruptive emotions and impulses in check.
• Follow Through: Consistently follows through on commitments and promises with an appropriate sense of urgency, completing them in a timely and reliable manner. Follows up with customers to ensure that they are satisfied.
• Agile: Able to change plans, methods, opinions, or goals in light of new information, with the readiness to act on opportunities.

Additional Notes

This job description is signed off with reference having been made to the organization’s core values and aligned competencies against these values.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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