IT Support Officer
2025-08-13T11:28:52+00:00
Mogo Credit Tanzania
https://cdn.greattanzaniajobs.com/jsjobsdata/data/employer/comp_6214/logo/Mogo%20Credit.png
https://www.mogo.co.ug/
FULL_TIME
Dar es Salaam
Dar es Salaam
00000
Tanzania
Financial Services
Computer & IT
2025-08-23T17:00:00+00:00
Tanzania
8
At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We’ll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.
We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You’ll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.
Ready to help us write this new chapter in Tanzania?
WHAT YOU WILL DO
1. IT Infrastructure & Setup
- Install, configure, and maintain IT systems and infrastructure, including content filtration.
- Set up and onboard new users with accounts, access rights, and devices.
- Configure and support telephony systems (SIP trunks, MNO connections, call center systems).
- Manage and monitor network equipment, CCTV surveillance systems, and related dashboards.
2. User Training & Technical Support
- Provide first-line IT support to resolve technical issues promptly.
- Train employees on the effective use of IT tools, systems, and applications.
- Offer remote support using tools such as TeamViewer.
3. System Administration & Access Management
- Manage user accounts and access rights in Office 365, Active Directory, and Jira.
- Conduct regular internal system audits for access privileges, licenses, and usage of shared resources.
- Ensure proper deactivation of accounts for terminated staff.
4. Monitoring & Performance
- Monitor system performance, uptime, and network security alerts.
- Liaise with service providers to ensure optimal system and telephony performance.
- Recommend upgrades for bandwidth, licensing, or hardware based on growth and demand.
5. Asset & License Management
- Maintain up-to-date records of electronic assets using tools such as Asset Tiger.
- Track software licenses and ensure timely renewals and compliance.
- Maintain documentation of IT configurations, processes, and user guides.
6. Security & Compliance
- Enforce IT security policies and ensure compliance with relevant regulations.
- Perform regular backups and disaster recovery tests.
- Detect and mitigate cybersecurity threats.
7. Continuous Improvement
- Research and propose technology improvements and innovations.
- Work closely with management to align IT capabilities with evolving business needs
WHAT YOU NEED
- Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
- 2–3 years’ experience in IT support or systems administration.
- Strong troubleshooting skills for hardware, software, and networking issues.
- Proficiency in Microsoft Office 365, Active Directory, and IT asset management tools.
- Good understanding of telephony systems and network configurations.
- Strong communication and customer service skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
With us you will:
Win Big
- Fast results: We cut through bureaucracy so you can achieve your goals quickly.
- Transparent goals: Know what you are working toward and celebrate our victories together.
- Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
- Celebrating Success: We love to celebrate our wins together.
Grow
- Intelligent team: Work alongside smart, passionate people.
- Established feedback culture: We encourage open communication to help you and the company grow.
1. IT Infrastructure & Setup Install, configure, and maintain IT systems and infrastructure, including content filtration. Set up and onboard new users with accounts, access rights, and devices. Configure and support telephony systems (SIP trunks, MNO connections, call center systems). Manage and monitor network equipment, CCTV surveillance systems, and related dashboards. 2. User Training & Technical Support Provide first-line IT support to resolve technical issues promptly. Train employees on the effective use of IT tools, systems, and applications. Offer remote support using tools such as TeamViewer. 3. System Administration & Access Management Manage user accounts and access rights in Office 365, Active Directory, and Jira. Conduct regular internal system audits for access privileges, licenses, and usage of shared resources. Ensure proper deactivation of accounts for terminated staff. 4. Monitoring & Performance Monitor system performance, uptime, and network security alerts. Liaise with service providers to ensure optimal system and telephony performance. Recommend upgrades for bandwidth, licensing, or hardware based on growth and demand. 5. Asset & License Management Maintain up-to-date records of electronic assets using tools such as Asset Tiger. Track software licenses and ensure timely renewals and compliance. Maintain documentation of IT configurations, processes, and user guides. 6. Security & Compliance Enforce IT security policies and ensure compliance with relevant regulations. Perform regular backups and disaster recovery tests. Detect and mitigate cybersecurity threats. 7. Continuous Improvement Research and propose technology improvements and innovations. Work closely with management to align IT capabilities with evolving business needs
Bachelor’s degree or diploma in Information Technology, Computer Science, or related field. 2–3 years’ experience in IT support or systems administration. Strong troubleshooting skills for hardware, software, and networking issues. Proficiency in Microsoft Office 365, Active Directory, and IT asset management tools. Good understanding of telephony systems and network configurations. Strong communication and customer service skills. Ability to prioritize and manage multiple tasks in a fast-paced environment.
JOB-689c76f4d5227
Vacancy title:
IT Support Officer
[Type: FULL_TIME, Industry: Financial Services, Category: Computer & IT]
Jobs at:
Mogo Credit Tanzania
Deadline of this Job:
Saturday, August 23 2025
Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Wednesday, August 13 2025, Base Salary: Not Disclosed
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JOB DETAILS:
At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We’ll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.
We are looking for passionate, driven individuals to join our founding team. This is a unique chance to help build a company from the ground up and play a key role in shaping its future. You’ll be part of a collaborative, non-bureaucratic work environment that is both fun and sustainable.
Ready to help us write this new chapter in Tanzania?
WHAT YOU WILL DO
1. IT Infrastructure & Setup
- Install, configure, and maintain IT systems and infrastructure, including content filtration.
- Set up and onboard new users with accounts, access rights, and devices.
- Configure and support telephony systems (SIP trunks, MNO connections, call center systems).
- Manage and monitor network equipment, CCTV surveillance systems, and related dashboards.
2. User Training & Technical Support
- Provide first-line IT support to resolve technical issues promptly.
- Train employees on the effective use of IT tools, systems, and applications.
- Offer remote support using tools such as TeamViewer.
3. System Administration & Access Management
- Manage user accounts and access rights in Office 365, Active Directory, and Jira.
- Conduct regular internal system audits for access privileges, licenses, and usage of shared resources.
- Ensure proper deactivation of accounts for terminated staff.
4. Monitoring & Performance
- Monitor system performance, uptime, and network security alerts.
- Liaise with service providers to ensure optimal system and telephony performance.
- Recommend upgrades for bandwidth, licensing, or hardware based on growth and demand.
5. Asset & License Management
- Maintain up-to-date records of electronic assets using tools such as Asset Tiger.
- Track software licenses and ensure timely renewals and compliance.
- Maintain documentation of IT configurations, processes, and user guides.
6. Security & Compliance
- Enforce IT security policies and ensure compliance with relevant regulations.
- Perform regular backups and disaster recovery tests.
- Detect and mitigate cybersecurity threats.
7. Continuous Improvement
- Research and propose technology improvements and innovations.
- Work closely with management to align IT capabilities with evolving business needs
WHAT YOU NEED
- Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.
- 2–3 years’ experience in IT support or systems administration.
- Strong troubleshooting skills for hardware, software, and networking issues.
- Proficiency in Microsoft Office 365, Active Directory, and IT asset management tools.
- Good understanding of telephony systems and network configurations.
- Strong communication and customer service skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
With us you will:
Win Big
- Fast results: We cut through bureaucracy so you can achieve your goals quickly.
- Transparent goals: Know what you are working toward and celebrate our victories together.
- Rewards and bonuses: We recognize and celebrate great work with bonuses and awards.
- Celebrating Success: We love to celebrate our wins together.
Grow
- Intelligent team: Work alongside smart, passionate people.
- Established feedback culture: We encourage open communication to help you and the company grow.
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
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