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Vacancy title:
Customer Service Officer
[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service]
Jobs at:
VisionFund Tanzania Microfinance Bank
Deadline of this Job:
Friday, September 12 2025
Duty Station:
Arusha | Arusha | Tanzania
Summary
Date Posted: Monday, September 1 2025, Base Salary: Not Disclosed
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Learn more about VisionFund Tanzania Microfinance Bank
VisionFund Tanzania Microfinance Bank jobs in Tanzania
JOB DETAILS:
Responsibility: –
- Provides support to Business Centre(Branch) in day to day activities related to data entry in VFT MFB system,
- Provide satisfactory customer service.
Main tasks; –
- Ensure approval documents are in place for manual data entry,
- Supervise, Effects & Confirm Mobile change & ATM requests and registration at
- the Business Center
- Register the bank pay in slips and issue receipts to the respective clients
- Initiate payments, and submit to Finance
- Prepares all journals
- Acts as a member of the branch credit committee and branch delinquency ·
- Searches customers in Credit info to confirm if they are eligible to take loan.
- Initiate disbursement process at branch level and forward to credit department
- Leads the disbursement process, physically confirms clients during disbursement
- and reports any missing or problematic clients to central processing personnel
- Payments and Petty cash management
- Customer Service/Directs customers to respective officer or right channel
- Savings Mobilizations/Ensure KYC of saving accounts are approved by BCM
Education/Experience
- Degree or Diploma holder in Accounting, Finance, Microfinance or Business
- Administration
- Must have a clear understanding of data entry and technology
- Very good knowledge and comfort dealing with financial information
- Very good analytical & reporting skills
- Proficient in Microsoft Office application
- Be a good leader
- Very good communication and marketing skills (both written and verbal)
Work Hours: 8
Experience in Months: 24
Level of Education: associate degree
Job application procedure
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