BM CRM Specialist
2025-09-26T09:05:07+00:00
Keda (T) Ceramics Co Ltd
https://cdn.greattanzaniajobs.com/jsjobsdata/data/employer/comp_4880/logo/Keda%20%20(T)%20Ceramics.jpeg
https://kedaceramic.com/
FULL_TIME
Dar es Salaam
Dar es Salaam
00000
Tanzania
Professional Services
Advertising & Marketing
2025-10-04T17:00:00+00:00
Tanzania
8
Job Responsibilities
2.1 Team Management:
Oversee the daily operations of the CRM team, develop and execute work plans, and ensure efficient team performance, including training and performance evaluations.
2.2 CRM System Management:
Resolve daily issues with the CRM system, review and provide feedback on problems. Assist in inputting relevant policies, rebates, etc., if required.
2.3 Customer Data Management:
Supervise the inventory data of customers to ensure accuracy and timeliness. Promote self-ordering through the CRM system to enhance customer experience and ordering efficiency.
2.4 Cross-Department Collaboration:
Work closely with sales and customer service departments to ensure the CRM system effectively supports their business needs.
2.5 Documentation and Meeting Organization:
- Organize and archive CRM-related documents to ensure completeness and traceability.
- Conduct weekly meetings to review project progress and ensure timelines are met. Prepare Excel reports and output progress updates.
2.6 Project Management:
Plan, implement, and monitor CRM-related projects. Execute and follow up on initiatives from headquarters or local teams.
3. Special Requirements
Willingness to travel as needed.
1.1 Education:
Bachelor’s degree or higher, preferably in Marketing, Customer Management, Information Technology, or related fields.
1.2 Work Experience:
Minimum of 3 years of experience in customer relationship management (CRM). Experience in team management is preferred.
1.3 Skills:
- Proficient in office software such as Excel, with the ability to organize and analyze data.
- Strong project management skills, capable of driving the implementation and optimization of CRM projects.
- Excellent communication and coordination skills, able to collaborate across departments.
- Familiar with the business logic and management processes of procurement, sales, and inventory.
2.1 Team Management: Oversee the daily operations of the CRM team, develop and execute work plans, and ensure efficient team performance, including training and performance evaluations. 2.2 CRM System Management: Resolve daily issues with the CRM system, review and provide feedback on problems. Assist in inputting relevant policies, rebates, etc., if required. 2.3 Customer Data Management: Supervise the inventory data of customers to ensure accuracy and timeliness. Promote self-ordering through the CRM system to enhance customer experience and ordering efficiency. 2.4 Cross-Department Collaboration: Work closely with sales and customer service departments to ensure the CRM system effectively supports their business needs. 2.5 Documentation and Meeting Organization: Organize and archive CRM-related documents to ensure completeness and traceability. Conduct weekly meetings to review project progress and ensure timelines are met. Prepare Excel reports and output progress updates. 2.6 Project Management: Plan, implement, and monitor CRM-related projects. Execute and follow up on initiatives from headquarters or local teams.
Bachelor’s degree or higher, preferably in Marketing, Customer Management, Information Technology, or related fields. 1.2 Work Experience: Minimum of 3 years of experience in customer relationship management (CRM). Experience in team management is preferred
JOB-68d657438577a
Vacancy title:
BM CRM Specialist
[Type: FULL_TIME, Industry: Professional Services, Category: Advertising & Marketing]
Jobs at:
Keda (T) Ceramics Co Ltd
Deadline of this Job:
Saturday, October 4 2025
Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania
Summary
Date Posted: Friday, September 26 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Job Responsibilities
2.1 Team Management:
Oversee the daily operations of the CRM team, develop and execute work plans, and ensure efficient team performance, including training and performance evaluations.
2.2 CRM System Management:
Resolve daily issues with the CRM system, review and provide feedback on problems. Assist in inputting relevant policies, rebates, etc., if required.
2.3 Customer Data Management:
Supervise the inventory data of customers to ensure accuracy and timeliness. Promote self-ordering through the CRM system to enhance customer experience and ordering efficiency.
2.4 Cross-Department Collaboration:
Work closely with sales and customer service departments to ensure the CRM system effectively supports their business needs.
2.5 Documentation and Meeting Organization:
- Organize and archive CRM-related documents to ensure completeness and traceability.
- Conduct weekly meetings to review project progress and ensure timelines are met. Prepare Excel reports and output progress updates.
2.6 Project Management:
Plan, implement, and monitor CRM-related projects. Execute and follow up on initiatives from headquarters or local teams.
3. Special Requirements
Willingness to travel as needed.
1.1 Education:
Bachelor’s degree or higher, preferably in Marketing, Customer Management, Information Technology, or related fields.
1.2 Work Experience:
Minimum of 3 years of experience in customer relationship management (CRM). Experience in team management is preferred.
1.3 Skills:
- Proficient in office software such as Excel, with the ability to organize and analyze data.
- Strong project management skills, capable of driving the implementation and optimization of CRM projects.
- Excellent communication and coordination skills, able to collaborate across departments.
- Familiar with the business logic and management processes of procurement, sales, and inventory.
Work Hours: 8
Experience in Months: 36
Level of Education: bachelor degree
Job application procedure
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