Background

MUCOBA Bank PLC is the oldest community bank in Tanzania. It was first incorporated under the Companies Act 2002, CAP 212 as a limited liability company in 1998 and licensed by the Bank of Tanzania (BOT) in May 1999 to offer banking services to the communities of Iringa and neighboring regions for the past 20 years.

MUCOBA Bank PLC is seeking an experienced ICT supervisor to lead, secure, and optimize its banking technology infrastructure. This pivotal role blends technical mastery with strategic oversight in a high-stakes financial environment.

Responsibilities

Duties of the ICT Supervisor include, but are not limited to, the following responsibilities:

• Monitor, maintain, and follow up on all IT and Telecom equipment, tools, and services
• Oversee installation, configuration, and maintenance of hardware, software, and network systems
• Supervise and lead IT staff, providing training, mentorship, and performance management
• Coordinate with other IT units and external providers for escalated support
• Implement and improve data security protocols (firewalls, backups, user access rights, encryption)
• Ensure compliance with IT regulations, cybersecurity standards, and organizational policies
• Provide onsite technical support and troubleshooting to minimize downtime
• Deliver user training and educational support on IT systems and protocols
• Prepare regular activity reports and maintain ICT documentation
• Manage IT inventory, software licensing, and asset tracking
• Participate in IT budgeting and local procurement processes
• Manage IT projects including system upgrades and process improvements
• Document, implement, test, and review the business continuity plan (disaster recovery plan) in alignment with disaster mitigation and manage plans to ensure high system availability and business continuity
• Any other duties assigned by immediate supervisor

Qualifications and Requirements

• Bachelor’s degree in IT or Computer Science. A master’s degree will be added as an advantage.
• 3–4 years of proven experience within the banking sector.
• Relevant professional certifications such as Microsoft Server Administration and Active Directory, and Cisco Networking (CCNA/CCNP) and others.
• Desirable: ITIL framework knowledge or cybersecurity credentials (CISSP/CEH).

What We Offer

• Competitive package
• Stable work environment
• Opportunity to lead a dedicated IT team and directly impact community financial well-being

• Monitor, maintain, and follow up on all IT and Telecom equipment, tools, and services
• Oversee installation, configuration, and maintenance of hardware, software, and network systems
• Supervise and lead IT staff, providing training, mentorship, and performance management
• Coordinate with other IT units and external providers for escalated support
• Implement and improve data security protocols (firewalls, backups, user access rights, encryption)
• Ensure compliance with IT regulations, cybersecurity standards, and organizational policies
• Provide onsite technical support and troubleshooting to minimize downtime
• Deliver user training and educational support on IT systems and protocols
• Prepare regular activity reports and maintain ICT documentation
• Manage IT inventory, software licensing, and asset tracking
• Participate in IT budgeting and local procurement processes
• Manage IT projects including system upgrades and process improvements
• Document, implement, test, and review the business continuity plan (disaster recovery plan) in alignment with disaster mitigation and manage plans to ensure high system availability and business continuity
• Any other duties assigned by immediate supervisor

• Microsoft Server Administration
• Active Directory
• Cisco Networking (CCNA/CCNP)
• ITIL framework knowledge (Desirable)
• Cybersecurity credentials (CISSP/CEH) (Desirable)

• Bachelor’s degree in IT or Computer Science
• Master’s degree (Advantage)
• Relevant professional certifications (e.g., Microsoft Server Administration, Active Directory, Cisco Networking CCNA/CCNP)