About Exim Bank Tanzania

Exim Bank (T) Ltd is a financial institution in Tanzania providing a range of banking services to individual, business and corporate customers. The bank offers retail and SME banking solutions, with a focus on customer service, innovation and delivering financial services to its customers.

Job Purpose

The Branch Manager will be responsible for achieving the branch’s Retail and SME financial targets through an effective Sales and Service Management system and within established product programmes.

The role also involves working closely with the Central Operations Unit to ensure smooth, efficient branch operations in compliance with the bank’s policies, Bank of Tanzania (BOT) regulations, rules and guidelines. This includes providing services to corporate customers.

Key Responsibilities

• Oversee all aspects of branch operations, ensuring successful business performance and effective leadership and motivation of branch staff to deliver excellent customer experiences.
• Drive business growth, particularly Current Account and Savings Account (CASA) growth, fee income generation, product sales and customer service.
• Oversee branch operations, compliance and internal controls.
• Understand the customer base and identify opportunities to develop and grow profitable customer relationships.
• Achieve business and sales performance targets.
• Acquire new customers while retaining and growing relationships with existing customers.
• Ensure operational efficiency and staff productivity across the branch.
• Oversee the operation and maintenance of integrated banking systems and ensure accurate and up-to-date transaction records, including inter-bank transactions.
• Prepare periodic and statutory reports for management.
• Maintain a strong understanding of branch control procedures, with particular emphasis on financial security.
• Take ownership of resolving complex customer issues by working with colleagues in other offices and branches to ensure seamless customer service.
• Promote a superior customer relations and service culture through staff coaching, guidance and motivation.
• Participate in community affairs to increase the bank’s visibility and identify new and existing business opportunities.
• Perform other duties in the absence of the MCSOP / Operations Manager as directed by the Cluster Head.

Qualifications and Experience

• At least five (5) years of experience in the banking industry.

Required Skills and Competencies

• Strong leadership, people management and banking skills.
• Knowledge of relevant legislation, sales and business principles.
• Excellent communication skills.
• Strong commercial awareness and sound decision-making abilities.
• Excellent relationship-building skills and strategic thinking abilities.
• Ability to remain resilient and perform effectively under pressure.

Other Requirements

• Carry out duties in accordance with the bank’s established procedures.
• Perform assigned responsibilities with due diligence.
• Identify and eliminate waste in all its forms.
• Recommend new practices and contribute to the bank’s continuous improvement initiatives.

Working Hours

• Monday to Friday: 8:00 AM – 5:00 PM.
• Saturdays: 8:00 AM – 1:00 PM.
• Additional working hours may be required depending on workload.

• Oversee all aspects of branch operations, ensuring successful business performance and effective leadership and motivation of branch staff to deliver excellent customer experiences.
• Drive business growth, particularly Current Account and Savings Account (CASA) growth, fee income generation, product sales and customer service.
• Oversee branch operations, compliance and internal controls.
• Understand the customer base and identify opportunities to develop and grow profitable customer relationships.
• Achieve business and sales performance targets.
• Acquire new customers while retaining and growing relationships with existing customers.
• Ensure operational efficiency and staff productivity across the branch.
• Oversee the operation and maintenance of integrated banking systems and ensure accurate and up-to-date transaction records, including inter-bank transactions.
• Prepare periodic and statutory reports for management.
• Maintain a strong understanding of branch control procedures, with particular emphasis on financial security.
• Take ownership of resolving complex customer issues by working with colleagues in other offices and branches to ensure seamless customer service.
• Promote a superior customer relations and service culture through staff coaching, guidance and motivation.
• Participate in community affairs to increase the bank’s visibility and identify new and existing business opportunities.
• Perform other duties in the absence of the MCSOP / Operations Manager as directed by the Cluster Head.

• Strong leadership, people management and banking skills.
• Knowledge of relevant legislation, sales and business principles.
• Excellent communication skills.
• Strong commercial awareness and sound decision-making abilities.
• Excellent relationship-building skills and strategic thinking abilities.
• Ability to remain resilient and perform effectively under pressure.

• At least five (5) years of experience in the banking industry.