ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

PURPOSE

To deliver a number of routine Management Services tasks, to ensure that staff are effectively supported.

JOB DESCRIPTION

Be a first point of contact for internal queries, to facilitate the provision of efficient and effective resolution of daily issues.

Serve as the focal point for all courier and shipment services, including receiving, documenting, and dispatching official packages and mail; coordinating with courier companies and internal units to ensure timely delivery of goods; tracking outgoing and incoming consignments; maintaining up‑to‑date logs; and proactively communicating delays or issues to relevant stakeholders to ensure smooth flow of materials and information.

Drafting, formatting, and proofreading various documents, preparing and sending routine correspondence, and maintaining records and archives for proper storage and accessibility.

Respond to simple routine queries on a range of services on facilities and escalating where appropriate in order to provide a timely and accurate response to enquiries.

Provide comprehensive meeting and event support by assisting with scheduling meetings, preparing meeting rooms, arranging necessary materials, taking meeting minutes and distributing them to relevant stakeholders, and coordinating tea/coffee for office meetings booked in the conference room.

Promote collaboration and teamwork by working closely with team members to ensure smooth workflow, providing support and backup to the Management Services unit, and actively contributing to a positive work environment through effective communication and cooperation.

DESIRED EXPERIENCE FOR ENTRY INTO THE ROLE:

Education:

University degree (or final-year student/graduate) in Business Administration, Office Management/Administration, Public Administration or related field.

Experience:

Any work experience will be an added advantage.

Knowledge & Skills:

Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with general office equipment. Excellent attention to detail and accuracy in data entry and document preparation. Strong verbal and written communication skills, with the ability to communicate effectively with internal and external stakeholders. Ability to maintain confidentiality and handle sensitive information with discretion. Proactive and resourceful, with a willingness to take initiative and learn new skills. Strong interpersonal skills and a professional demeanor. Flexible and adaptable, able to work well in a fast-paced environment.

Languages:

Fluency (level C) in the UN language in use at the duty station and in the duty station’s language, if different

• Be a first point of contact for internal queries, to facilitate the provision of efficient and effective resolution of daily issues.
• Serve as the focal point for all courier and shipment services, including receiving, documenting, and dispatching official packages and mail; coordinating with courier companies and internal units to ensure timely delivery of goods; tracking outgoing and incoming consignments; maintaining up‑to‑date logs; and proactively communicating delays or issues to relevant stakeholders to ensure smooth flow of materials and information.
• Drafting, formatting, and proofreading various documents, preparing and sending routine correspondence, and maintaining records and archives for proper storage and accessibility.
• Respond to simple routine queries on a range of services on facilities and escalating where appropriate in order to provide a timely and accurate response to enquiries.
• Provide comprehensive meeting and event support by assisting with scheduling meetings, preparing meeting rooms, arranging necessary materials, taking meeting minutes and distributing them to relevant stakeholders, and coordinating tea/coffee for office meetings booked in the conference room.
• Promote collaboration and teamwork by working closely with team members to ensure smooth workflow, providing support and backup to the Management Services unit, and actively contributing to a positive work environment through effective communication and cooperation.

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with general office equipment.
• Excellent attention to detail and accuracy in data entry and document preparation.
• Strong verbal and written communication skills, with the ability to communicate effectively with internal and external stakeholders.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proactive and resourceful, with a willingness to take initiative and learn new skills.
• Strong interpersonal skills and a professional demeanor.
• Flexible and adaptable, able to work well in a fast-paced environment.

• University degree (or final-year student/graduate) in Business Administration, Office Management/Administration, Public Administration or related field.
• Fluency (level C) in the UN language in use at the duty station and in the duty station’s language, if different.