Background

Farm of Dreams Lodge is a hospitality establishment located in Karatu, Tanzania, dedicated to providing high-quality accommodation, dining, and customer service experiences to guests from around the world. The lodge maintains high standards of hospitality, professionalism, hygiene, and guest satisfaction within a welcoming environment. As part of strengthening its food and beverage service team, the lodge is seeking to recruit qualified and customer-oriented individuals for the position of Waiter/Waitress.

Responsibilities

The Waiter/Waitress will be responsible for providing professional food and beverage service to guests, ensuring excellent customer experience, maintaining cleanliness and hygiene standards, and supporting efficient restaurant operations.

Qualifications and Experience

Applicants must possess:

• A Certificate or Diploma in Hotel Management or a related hospitality field.
• Hands-on experience using cash registers and food ordering systems.
• Bar and barista skills will be considered an added advantage.
• Strong customer service, communication, and interpersonal skills.
• Attentiveness, patience, and professionalism when dealing with customers.
• High standards of personal hygiene and grooming.
• Excellent presentation and organizational skills.
• Ability to work under pressure and within a team environment.
• Age between 25 and 35 years.

• Preparing tables by arranging linens, silverware, glasses, and other dining materials.
• Ensuring proper grooming, neat dressing, and wearing of identification badges while on duty.
• Greeting customers warmly and escorting them to their assigned tables.
• Presenting menus and providing detailed information regarding meals, ingredients, beverages, and allergy-related concerns.
• Informing guests about daily specials and promotional menu items.
• Providing menu recommendations and assisting guests in making meal selections.
• Upselling additional products and services where appropriate.
• Taking accurate food and beverage orders using designated ordering systems or notepads.
• Verifying that customers meet the minimum age requirements for alcoholic beverages where applicable.
• Coordinating effectively with kitchen staff to ensure timely and accurate order delivery.
• Serving food and drinks professionally while maintaining excellent customer care standards.
• Clearing used dishes, utensils, and tableware for cleaning.
• Delivering bills to customers and collecting payments accurately.
• Maintaining cleanliness and compliance with health and safety regulations.
• Performing any other duties assigned by management.

• Strong customer service skills
• Communication skills
• Interpersonal skills
• Attentiveness
• Patience
• Professionalism
• High standards of personal hygiene and grooming
• Excellent presentation skills
• Organizational skills
• Ability to work under pressure
• Teamwork
• Bar skills (advantage)
• Barista skills (advantage)

• Certificate or Diploma in Hotel Management or a related hospitality field.
• Hands-on experience using cash registers and food ordering systems.