Background information about the job or company:

PalmPay is a Pan-African fintech company currently operating in Ghana, Nigeria and expanding to other markets in 2023. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online. We are seeking a proactive and results-driven Training Officer who will play a vital role in empowering our Dealers, Sales Agents, and Collection Teams to perform at their best.

Responsibilities or duties:

• Deliver structured and interactive physical/Online training sessions for new and existing dealers, sales agents, and collection agents (online and field collectors).
• Conduct Train-the-Trainer (ToT) programs for Team Leaders, Sales Managers to build internal training capacity.
• Facilitate role-play sessions and simulations for sales and collection scenarios to enhance practical learning.
• Customize delivery methods (in-person, online, and blended) to suit the diverse needs of participants and ensure inclusive training.
• Conduct post-training coaching and field visits to reinforce learning and observe performance on the ground.

Qualifications or requirements:

• Minimum 2 years’ experience in training facilitation, coaching, or learning delivery (preferably in device financing, fintech, PAYGO, or FMCG).
• Strong facilitation, presentation, and interpersonal communication skills.
• Proven ability to train both field (offline) and phone-based (online) collectors effectively.
• Good understanding of adult learning principles and ability to apply them practically.
• Demonstrated ability to manage multiple training activities with attention to detail.

• Deliver structured and interactive physical/Online training sessions for new and existing dealers, sales agents, and collection agents (online and field collectors).
• Conduct Train-the-Trainer (ToT) programs for Team Leaders, Sales Managers to build internal training capacity.
• Facilitate role-play sessions and simulations for sales and collection scenarios to enhance practical learning.
• Customize delivery methods (in-person, online, and blended) to suit the diverse needs of participants and ensure inclusive training.
• Conduct post-training coaching and field visits to reinforce learning and observe performance on the ground.

• Minimum 2 years’ experience in training facilitation, coaching, or learning delivery (preferably in device financing, fintech, PAYGO, or FMCG).
• Strong facilitation, presentation, and interpersonal communication skills.
• Proven ability to train both field (offline) and phone-based (online) collectors effectively.
• Good understanding of adult learning principles and ability to apply them practically.
• Demonstrated ability to manage multiple training activities with attention to detail.