Background information about the job or company:

PalmPay is a Pan-African fintech company currently operating in Ghana, Nigeria and expanding to other markets in 2023. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online. We are seeking a proactive and results-driven Training Officer who will play a vital role in empowering our Dealers, Sales Agents, and Collection Teams to perform at their best.

Responsibilities or duties:

• - Training Delivery & Facilitation
• - Field Training & Coaching
• - Training Coordination & Administration
• - Monitoring, Evaluation & Continuous Improvement
• - Content Management & Localization

Qualifications or requirements:

• - Minimum 2 years’ experience in training facilitation, coaching, or learning delivery (preferably in device financing, fintech, PAYGO, or FMCG)
• - Strong facilitation, presentation, and interpersonal communication skills
• - Proficiency in digital tools (Google Workspace, LMS platforms, CRM systems)

Experience needed:

Experience in sales training, credit collection training, or agent performance development is an added advantage.

• - Training Delivery & Facilitation
• - Field Training & Coaching
• - Training Coordination & Administration
• - Monitoring, Evaluation & Continuous Improvement
• - Content Management & Localization

• - Minimum 2 years’ experience in training facilitation, coaching, or learning delivery (preferably in device financing, fintech, PAYGO, or FMCG)
• - Strong facilitation, presentation, and interpersonal communication skills
• - Proficiency in digital tools (Google Workspace, LMS platforms, CRM systems)