TECHNICIAN II (COMPUTER ENGINEERING)

Chuo cha Ufundi Arusha (ATC)

Duties and Responsibilities

• To install, configure, and maintain computer hardware and peripheral devices such as desktops, laptops, printers, photocopiers, scanners, and other office equipment—ensuring they function optimally and meet user requirements.
• To diagnose and troubleshoot hardware issues, repairing or replacing faulty components in computers, printers, photocopiers, scanners, and related devices.
• To perform routine hardware maintenance and firmware/software updates, including patches, upgrades, and system backups to maintain performance and security.
• To set up, configure, and maintain wired LAN and wireless WLAN networks, including routers, switches, cabling, and access points to ensure robust connectivity.
• To troubleshoot and resolve network issues, addressing connectivity problems, IP conflicts, weak Wi-Fi signals, and network bottlenecks to ensure reliability.
• To configure network and device security settings to safeguard against unauthorized access and vulnerabilities.
• To provide technical support and training, helping end-users operate hardware devices—including computers, printers, photocopiers, and scanners—and troubleshoot common issues.
• To maintain accurate documentation of maintenance activities, repair logs, network configurations, and hardware inventory records.
• To manage hardware and network component inventory, ensuring availability of spare parts, replacement units, and tools.
• To utilize diagnostic tools and electronic test equipment, such as multimeters and network analyzers, for troubleshooting and system testing.
• To apply preventive maintenance and calibration procedures, minimizing downtime and prolonging the life cycle of equipment including photocopiers and scanners.
• To collaborate with engineering and IT teams, assisting in system integration and escalation of complex technical issues.
• To assemble, test, and support basic embedded devices (e.g., microcontrollers, IoT modules) for integration into computing or networking systems.
• To perform basic firmware installation or updates for embedded devices where required.

Qualifications

• Holder of Full Technician Certificate or Ordinary Diploma (NTA Level 6) in Computer Engineering/Computer Engineering and Embedded Systems or equivalent qualifications from a recognized and reputable institution.

• To install, configure, and maintain computer hardware and peripheral devices such as desktops, laptops, printers, photocopiers, scanners, and other office equipment—ensuring they function optimally and meet user requirements.
• To diagnose and troubleshoot hardware issues, repairing or replacing faulty components in computers, printers, photocopiers, scanners, and related devices.
• To perform routine hardware maintenance and firmware/software updates, including patches, upgrades, and system backups to maintain performance and security.
• To set up, configure, and maintain wired LAN and wireless WLAN networks, including routers, switches, cabling, and access points to ensure robust connectivity.
• To troubleshoot and resolve network issues, addressing connectivity problems, IP conflicts, weak Wi-Fi signals, and network bottlenecks to ensure reliability.
• To configure network and device security settings to safeguard against unauthorized access and vulnerabilities.
• To provide technical support and training, helping end-users operate hardware devices—including computers, printers, photocopiers, and scanners—and troubleshoot common issues.
• To maintain accurate documentation of maintenance activities, repair logs, network configurations, and hardware inventory records.
• To manage hardware and network component inventory, ensuring availability of spare parts, replacement units, and tools.
• To utilize diagnostic tools and electronic test equipment, such as multimeters and network analyzers, for troubleshooting and system testing.
• To apply preventive maintenance and calibration procedures, minimizing downtime and prolonging the life cycle of equipment including photocopiers and scanners.
• To collaborate with engineering and IT teams, assisting in system integration and escalation of complex technical issues.
• To assemble, test, and support basic embedded devices (e.g., microcontrollers, IoT modules) for integration into computing or networking systems.
• To perform basic firmware installation or updates for embedded devices where required.

• Computer hardware installation and maintenance
• Peripheral device management (printers, photocopiers, scanners)
• Hardware troubleshooting and repair
• Firmware and software updates
• System backups
• Wired LAN and wireless WLAN network setup and configuration
• Network troubleshooting (connectivity, IP conflicts, Wi-Fi issues)
• Network and device security configuration
• Technical support and end-user training
• Documentation (maintenance logs, repair logs, network configurations, inventory)
• Inventory management (hardware, network components, spare parts)
• Diagnostic tools and electronic test equipment utilization (multimeters, network analyzers)
• Preventive maintenance and calibration
• System integration
• Embedded device assembly, testing, and support (microcontrollers, IoT modules)
• Firmware installation and updates for embedded devices

• Holder of Full Technician Certificate or Ordinary Diploma (NTA Level 6) in Computer Engineering/Computer Engineering and Embedded Systems or equivalent qualifications from a recognized and reputable institution.