Vacancy title:
Senior Specialist Digital Channels System

[Type: FULL_TIME, Industry: Banking, Category: Accounting & Finance]

Jobs at:
CRDB Bank

Deadline of this Job:
Thursday, August 14 2025

Duty Station:
Tanzania | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, August 7 2025, Base Salary: Not Disclosed

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JOB DETAILS:

To provide effective leadership and technical oversight to a team of ICT Specialists and Systems Administrators responsible for the administration, monitoring, integration, and support of Self-Service and Digital Channels systems. This role ensures the successful implementation of new solutions and enhancements, while delivering reliable second-level, day-to-day support for all customer-facing channels and self-service platforms to guarantee seamless service delivery, system stability, and superior customer experience.

Principle Responsibilities

• Supervise and provide technical support, including continuous monitoring of all Digital Channels systems to ensure optimal performance and reliability.
• Oversee 24-hour on-call support and manage day-to-day operational support activities for these systems to guarantee seamless service delivery.
• Participating and supervising in Third party and other integration projects in Digital Channels and ESB platform.
• Document and analyze technical specifications for changes and projects.
• Review updates, test and implement changes and/or enhancements in compliance with the Change Management Policy.
• Supervise and execute System integration testing and subsequent implementation of system upgrades, hotfixes, patch releases.
• Provide end-user support; investigate, troubleshoot, document, and resolve hardware and software issues.
• Configure hardware, Digital Systems, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Supervise daily system monitoring by verifying the integrity and availability of all hardware, server resources, systems, and critical processes; review system and application logs, and ensure successful completion of scheduled tasks such as backups.
• Perform regular file archival and purge as necessary.
• Repair and recover from hardware or software failures; coordinate and communicate with impacted users.

Qualifications Required

• Bachelor Degree in Computer Science or related fields.
• Minimum of 5-year experience at ICT Senior / Supervisor role in a bank of similar size and scale with 3 years of experience in supporting Self-Service Digital Channels in organizations of similar size and scale.
• Technical knowledge of Digital Channels solutions and other self-service.
• People Management & Leadership knowledge.
• Knowledge on Oracle database management
• Operating System: Working knowledge of MS Windows and UNIX (HP-UX, Linux) Operating Systems.
• Good understanding of network technologies.
• Basic knowledge of ESB, Service Oriented Architecture and Open to Technical knowledge of Digital systems solutions.

Work Hours: 8

Experience in Months: 60

Level of Education: bachelor degree

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