About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and is 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

The Senior Security Officer will be contact person for any of the emergency services. They will conduct himself/herself in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies. Must be organized, reliable, and have the initiative to work under minimal supervision.

The job will be control room based which will include operating CCTV, responding to fire alarms, emergency calls, guest requests, filling security reports and other related function.

• Operate security communications equipment and other security systems effectively.
• Providing proactive security by utilizing CCTV and patrolling officers to coordinate deterrence of incidents and unsafe events.
• Ensure alertness of security officers by conducting regular radio checks and observing the same in CCTV.
• Sending out emergency messages in relevant groups, make follow ups of the reported emergency and update emergency contacts.
• Maintain confidentiality of all the information dealt with.
• Provide on-job training for other security employees on subjects’ related to control room operations and stay informed of all departmental regulations and procedures. Always multi-tasking – coordinating simultaneous mental, manual and visual activities.
• Demonstrate alertness and intuitiveness at all times. 2 10. Ability to work under pressure as well working flexibly depending on operational requirements.
• Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Security Supervisor or Director of Security and Loss Prevention in adequate time as stated in Employee Handbook.
• Document all communications and incidents which have taken place, including the completion and filing of theft/loss/damage reports, patrol findings and electronic security logs and ensure they are brought to the attention of the Department Head.
• Accept and secure items of lost property, create logs to assist identify and return these items to the rightful owner (Lost and Found).
• As a key member of the hotel's emergency response team, be fully familiar with response and evacuation procedures including the fire panel and participate as a floor fire officer as required.
• Monitor and control the issuing of all hotel master keys and mechanical keys under your custody. Conduct key audit at 11pm and report any lost/unreturned keys as soon as found out they are missing. Make department head immediately aware of any incident or unusual events which require prompt response.
• Any other lawful duties assigned by the leadership team.

OTHER FUNCTIONS:

• Conduct routine patrols when not assigned in CCTV room, and ensure during those patrols, security, health and safety regulations are being observed and that all fire regulations are met.
• Escort guests from the lobby area to rooms and vice versa.
• Control the staff entrance and conduct regular baggage checks of staff and contractors exiting the Lodge.
• Coordinate and/or perform delivery and pickup of guest baggage to and from guest rooms and the lodge entrance.
• Open/repair in-room safe boxes and doors when required.
• Open staff housing when necessary and conduct housing checks when required, in conjunction with the P&C Department.
• Be available to administer emergency first aid treatment to staff and guests injured or taken ill and arrange follow-up medical attention as necessary.
• Assist Crunch Team to departments throughout the lodge.
• May be required to travel to or temporarily relocate to Arusha logistics center or other Four Seasons Property within the country to assist as needed.

REPORTING TO: Security Supervisor/Manager

SPECIAL REQUIREMENTS:

Education: High school diploma or equivalent. Basic Security training from a reputable Security Institute/company

Experience: Minimum six months experience in the same role. Previous experience in hospitality industry or security preferred.

Skills and Abilities: Ability to operate computers and MS office package. Ability to communicate in English orally and verbally. Ability to manage a number of tasks at once, handling complicated matters efficiently and effectively while continuing to perform routine daily tasks

• Be contact person for any of the emergency services.
• Conduct himself/herself in a professional manner at all times.
• Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
• Operate CCTV.
• Respond to fire alarms, emergency calls, guest requests.
• Fill security reports and other related functions.
• Operate security communications equipment and other security systems effectively.
• Provide proactive security by utilizing CCTV and patrolling officers to coordinate deterrence of incidents and unsafe events.
• Ensure alertness of security officers by conducting regular radio checks and observing the same in CCTV.
• Send out emergency messages in relevant groups, make follow ups of the reported emergency and update emergency contacts.
• Maintain confidentiality of all the information dealt with.
• Provide on-job training for other security employees on subjects’ related to control room operations.
• Stay informed of all departmental regulations and procedures.
• Coordinate simultaneous mental, manual and visual activities.
• Demonstrate alertness and intuitiveness at all times.
• Work under pressure and flexibly depending on operational requirements.
• Report to work on time, aware of schedule at all times.
• Notify Security Supervisor or Director of Security and Loss Prevention if unable to attend work.
• Document all communications and incidents.
• Complete and file theft/loss/damage reports, patrol findings and electronic security logs.
• Accept and secure items of lost property.
• Create logs for lost and found items.
• Be familiar with response and evacuation procedures including the fire panel.
• Participate as a floor fire officer as required.
• Monitor and control the issuing of all hotel master keys and mechanical keys.
• Conduct key audit at 11pm.
• Report any lost/unreturned keys.
• Make department head aware of any incident or unusual events.
• Conduct routine patrols when not assigned in CCTV room.
• Ensure security, health and safety regulations are being observed during patrols.
• Ensure all fire regulations are met during patrols.
• Escort guests from the lobby area to rooms and vice versa.
• Control the staff entrance.
• Conduct regular baggage checks of staff and contractors exiting the Lodge.
• Coordinate and/or perform delivery and pickup of guest baggage to and from guest rooms and the lodge entrance.
• Open/repair in-room safe boxes and doors when required.
• Open staff housing when necessary.
• Conduct housing checks when required, in conjunction with the P&C Department.
• Administer emergency first aid treatment to staff and guests injured or taken ill.
• Arrange follow-up medical attention as necessary.
• Assist Crunch Team to departments throughout the lodge.
• May be required to travel to or temporarily relocate to Arusha logistics center or other Four Seasons Property within the country to assist as needed.

• Ability to operate computers and MS office package.
• Ability to communicate in English orally and verbally.
• Ability to manage a number of tasks at once, handling complicated matters efficiently and effectively while continuing to perform routine daily tasks.
• Alertness and intuitiveness.
• Ability to work under pressure.
• Flexibility depending on operational requirements.
• Organization.
• Reliability.
• Initiative to work under minimal supervision.

• High school diploma or equivalent.
• Basic Security training from a reputable Security Institute/company.