About World Vision International

World Vision International is a global humanitarian and development organisation with approximately 75 years of experience supporting vulnerable children and communities. Inspired by its Christian faith, the organisation works to help children overcome poverty and experience fullness of life.

World Vision operates in nearly 100 countries and employs more than 31,000 staff worldwide.

The Saving Manager position supports VisionFund’s financial inclusion and microfinance objectives by strengthening savings mobilisation, customer relationships, and sustainable deposit growth.

Job Purpose

The Saving Manager will be responsible for developing and implementing savings mobilisation strategies that align with institutional business plans and growth targets.

The role will focus on increasing deposits, growing active savings accounts, improving customer retention, strengthening branch sales performance, developing savings products, and ensuring compliance with applicable regulations.

The position will also collaborate with relevant departments to align deposit mobilisation with liquidity requirements, risk management, operational controls, and the organisation’s social mission.

Key Duties and Responsibilities

1. Savings Mobilisation Strategy and Business Growth

• Develop and implement the institution’s savings mobilisation strategy in line with approved business plans and growth targets.
• Translate institutional deposit targets into branch-level, regional, and individual performance targets.
• Identify opportunities to grow deposits from individuals, micro and small enterprises, groups, institutions, associations, and other eligible customer segments.
• Develop initiatives to increase new account openings and active savings account usage.
• Monitor market trends, customer needs, and competitors’ offerings to identify deposit growth opportunities.
• Recommend improvements to savings products, pricing, delivery channels, and customer value propositions.

2. Deposit Portfolio Management

• Drive growth in total deposits, average balances, active accounts, and customer retention.
• Monitor deposit mobilisation performance against targets, budgets, and forecasts.
• Analyse deposit concentration, customer segments, account activity, and deposit stability.
• Develop strategies to retain existing depositors and reactivate dormant accounts.
• Monitor deposit costs and contribute to maintaining a sustainable and competitive cost of funds.
• Work with Finance and Treasury to align deposit mobilisation with liquidity and funding requirements.

3. Product Development and Innovation

• Collaborate with relevant departments to develop and improve savings products that respond to customer needs.
• Promote accessible and affordable savings solutions for low-income households, rural communities, women, youth, microentrepreneurs, and other target groups.
• Support the introduction of digital savings channels and innovative deposit mobilisation approaches.
• Review product performance and recommend adjustments based on customer feedback, profitability, and market demand.
• Develop campaigns to increase product awareness, account activation, regular deposits, and customer loyalty.

4. Branch Performance and Sales Execution

• Provide technical guidance and support to branches on savings mobilisation initiatives.
• Develop branch action plans and monitor implementation against agreed targets.
• Conduct regular branch visits, market assessments, and performance reviews.
• Coach branch managers and frontline teams on deposit sales, customer engagement, relationship management, and cross-selling.
• Identify underperforming branches and implement corrective action plans.
• Promote a sales-driven culture with clear accountability for deposit mobilisation results.

5. Customer Relationship Management and Partnerships

• Establish and maintain relationships with key depositors, business customers, community groups, institutions, and strategic partners.
• Identify and pursue partnerships that can generate sustainable deposit growth.
• Support customer acquisition, onboarding, retention, and relationship development.
• Ensure customer feedback informs product development and service improvements.
• Promote ethical selling practices and transparent communication of product terms and conditions.

6. Performance Monitoring and Reporting

• Prepare periodic savings mobilisation reports covering portfolio growth, account openings, active accounts, deposit inflows and outflows, retention, and target achievement.
• Develop and maintain deposit mobilisation dashboards and performance tracking tools.
• Analyse performance gaps and recommend practical measures to improve results.
• Prepare forecasts and contribute to annual budgeting and business planning.
• Present savings performance updates and strategic recommendations to senior management.

7. Risk Management and Regulatory Compliance

• Ensure savings mobilisation activities comply with applicable banking laws, regulations, and institutional policies.
• Promote compliance with Know Your Customer (KYC), Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT), customer due diligence, and data protection requirements.
• Ensure staff provide accurate information about savings products, fees, interest rates, and applicable terms.
• Work with Risk, Compliance, and Operations teams to address control weaknesses and customer complaints.
• Support the protection of customer deposits through responsible business practices and sound operational controls.

8. Team Leadership and Capacity Building

• Set performance expectations and monitor staff achievement of agreed targets.
• Build the capacity of branch and sales teams in savings mobilisation, customer service, and relationship management.
• Provide performance coaching and feedback to relevant teams.
• Encourage teamwork, accountability, innovation, and continuous improvement.
• Identify staff training needs and support the development of appropriate learning programmes.

Required Qualifications and Experience

Education

Applicants must possess at least a Bachelor’s degree in:

• Business
• Accounting
• Finance
• A related field of study

Professional Experience

Applicants must have at least five years of relevant experience in one or more of the following areas:

• Banking
• Microfinance
• Deposit mobilisation
• Business development
• Sales
• Relationship management

At least two years of experience must have been in a supervisory role.

Candidates should also have experience in strategic planning, budgeting, operations, deposit product and systems development, and risk management.

Core Competencies Required

Successful candidates should demonstrate:

• Strong leadership and people management skills.
• Strong analytical skills.
• Ability to analyse business processes and operations and apply financial analysis to strategic thinking.
• Excellent communication skills.
• Ability to present financial information effectively to both specialists and non-specialists.
• Understanding of financial and banking software packages, preferably including familiarity with T24.
• Knowledge of Tanzania’s micro, small, and medium enterprise (MSME) market segments.

Desired Attributes

The organisation is looking for candidates who demonstrate:

• Honesty, diligence, friendliness, and focus.
• Local language skills.
• High standards of work quality.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Experience in banking or microfinance.
• Commitment to the social mission of microfinance.

• Develop and implement the institution’s savings mobilisation strategy in line with approved business plans and growth targets.
• Translate institutional deposit targets into branch-level, regional, and individual performance targets.
• Identify opportunities to grow deposits from individuals, micro and small enterprises, groups, institutions, associations, and other eligible customer segments.
• Develop initiatives to increase new account openings and active savings account usage.
• Monitor market trends, customer needs, and competitors’ offerings to identify deposit growth opportunities.
• Recommend improvements to savings products, pricing, delivery channels, and customer value propositions.
• Drive growth in total deposits, average balances, active accounts, and customer retention.
• Monitor deposit mobilisation performance against targets, budgets, and forecasts.
• Analyse deposit concentration, customer segments, account activity, and deposit stability.
• Develop strategies to retain existing depositors and reactivate dormant accounts.
• Monitor deposit costs and contribute to maintaining a sustainable and competitive cost of funds.
• Work with Finance and Treasury to align deposit mobilisation with liquidity and funding requirements.
• Collaborate with relevant departments to develop and improve savings products that respond to customer needs.
• Promote accessible and affordable savings solutions for low-income households, rural communities, women, youth, microentrepreneurs, and other target groups.
• Support the introduction of digital savings channels and innovative deposit mobilisation approaches.
• Review product performance and recommend adjustments based on customer feedback, profitability, and market demand.
• Develop campaigns to increase product awareness, account activation, regular deposits, and customer loyalty.
• Provide technical guidance and support to branches on savings mobilisation initiatives.
• Develop branch action plans and monitor implementation against agreed targets.
• Conduct regular branch visits, market assessments, and performance reviews.
• Coach branch managers and frontline teams on deposit sales, customer engagement, relationship management, and cross-selling.
• Identify underperforming branches and implement corrective action plans.
• Promote a sales-driven culture with clear accountability for deposit mobilisation results.
• Establish and maintain relationships with key depositors, business customers, community groups, institutions, and strategic partners.
• Identify and pursue partnerships that can generate sustainable deposit growth.
• Support customer acquisition, onboarding, retention, and relationship development.
• Ensure customer feedback informs product development and service improvements.
• Promote ethical selling practices and transparent communication of product terms and conditions.
• Prepare periodic savings mobilisation reports covering portfolio growth, account openings, active accounts, deposit inflows and outflows, retention, and target achievement.
• Develop and maintain deposit mobilisation dashboards and performance tracking tools.
• Analyse performance gaps and recommend practical measures to improve results.
• Prepare forecasts and contribute to annual budgeting and business planning.
• Present savings performance updates and strategic recommendations to senior management.
• Ensure savings mobilisation activities comply with applicable banking laws, regulations, and institutional policies.
• Promote compliance with Know Your Customer (KYC), Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT), customer due diligence, and data protection requirements.
• Ensure staff provide accurate information about savings products, fees, interest rates, and applicable terms.
• Work with Risk, Compliance, and Operations teams to address control weaknesses and customer complaints.
• Support the protection of customer deposits through responsible business practices and sound operational controls.
• Set performance expectations and monitor staff achievement of agreed targets.
• Build the capacity of branch and sales teams in savings mobilisation, customer service, and relationship management.
• Provide performance coaching and feedback to relevant teams.
• Encourage teamwork, accountability, innovation, and continuous improvement.
• Identify staff training needs and support the development of appropriate learning programmes.

• Leadership
• People management
• Analytical skills
• Business process analysis
• Financial analysis
• Strategic thinking
• Communication skills
• Financial information presentation
• Financial and banking software packages (T24 preferred)
• Knowledge of Tanzania’s MSME market segments

• Bachelor’s degree in Business, Accounting, Finance, or a related field
• At least five years of relevant experience in Banking, Microfinance, Deposit mobilisation, Business development, Sales, or Relationship management
• At least two years of experience in a supervisory role
• Experience in strategic planning, budgeting, operations, deposit product and systems development, and risk management
• Honesty, diligence, friendliness, and focus
• Local language skills
• High standards of work quality
• Ability to work independently and as part of a team
• Strong attention to detail
• Commitment to the social mission of microfinance