Background

The Farm of Dreams Lodge is a hospitality establishment located in Karatu, Tanzania, offering accommodation and tourism services within the Northern Tanzania safari circuit. The lodge is currently seeking to recruit a qualified and customer-focused Receptionist to support front office operations and ensure excellent guest experience and smooth day-to-day reception services.

Duties and Responsibilities

• Greet and welcome guests and assist with check-in and check-out procedures.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Provide guests with information about lodge facilities and services.
• Handle billing, payments, and issue receipts.
• Prepare daily occupancy and sales reports.
• Participate in room inspections before guest check-in.
• Professionally answer all internal and external company phone calls.
• Build strong relationships with all departments to ensure smooth operations.
• Resolve customer complaints and issues efficiently to maintain customer satisfaction.
• Keep the reception area clean and organized.
• Perform any other duties assigned by management.

Qualification and Experience

• A Certificate or Diploma in Hotel Management or a related field.
• Proven experience as a receptionist, preferably in the hospitality industry.
• Good communication and interpersonal skills.
• Basic computer skills and familiarity with booking or reservation systems.
• Good organizational and multitasking abilities.
• Ability to handle money responsibly.
• High standards of personal hygiene and neat appearance.
• Ability to work effectively as part of a team.
• A polite and patient personality.
• Preferred age between 25 and 35 years.

• Greet and welcome guests and assist with check-in and check-out procedures.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Provide guests with information about lodge facilities and services.
• Handle billing, payments, and issue receipts.
• Prepare daily occupancy and sales reports.
• Participate in room inspections before guest check-in.
• Professionally answer all internal and external company phone calls.
• Build strong relationships with all departments to ensure smooth operations.
• Resolve customer complaints and issues efficiently to maintain customer satisfaction.
• Keep the reception area clean and organized.
• Perform any other duties assigned by management.

• Good communication and interpersonal skills.
• Basic computer skills and familiarity with booking or reservation systems.
• Good organizational and multitasking abilities.
• Ability to handle money responsibly.
• High standards of personal hygiene and neat appearance.
• Ability to work effectively as part of a team.
• A polite and patient personality.

• A Certificate or Diploma in Hotel Management or a related field.
• Proven experience as a receptionist, preferably in the hospitality industry.