Background

Planet Lodges are seeking a friendly, professional, and customer-focused Receptionist to be the face of our lodge. This role is essential in ensuring that every guest experience begins and ends with a feeling of home.

Key Responsibilities

• Greet guests with warmth and professionalism upon arrival and departure
• Manage guest check-in and check-out processes efficiently using our reservation system
• Handle phone calls, emails, and other communication in a timely and courteous manner
• Provide accurate information about lodge services, local attractions, and travel assistance
• Coordinate with housekeeping, restaurant, and reservations teams to ensure smooth operations
• Maintain accurate guest records and handle billing or payment queries
• Handle guest concerns or complaints with care, escalating as necessary
• Support daily administrative tasks and lodge front desk organization

Qualifications

• Certificate or Diploma in Front Office Operations, Hospitality, or related field
• At least 1–2 years of experience in a receptionist or front office role, preferably in the hospitality sector
• Excellent communication and interpersonal skills in both English and Swahili
• Computer literacy, with experience using reservation systems or hotel management software
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment
• A positive attitude, professional appearance, and a strong sense of hospitality
• Flexibility to work in shifts, including weekends and holidays

Benefits

A welcoming work environment with a supportive and passionate team

Competitive salary and benefits

Staff meals while on duty

Opportunities for training, learning, and career growth within our expanding lodge family

The chance to be part of a hospitality brand that values excellence, culture, and community

• Greet guests with warmth and professionalism upon arrival and departure
• Manage guest check-in and check-out processes efficiently using our reservation system
• Handle phone calls, emails, and other communication in a timely and courteous manner
• Provide accurate information about lodge services, local attractions, and travel assistance
• Coordinate with housekeeping, restaurant, and reservations teams to ensure smooth operations
• Maintain accurate guest records and handle billing or payment queries
• Handle guest concerns or complaints with care, escalating as necessary
• Support daily administrative tasks and lodge front desk organization

• Excellent communication and interpersonal skills in both English and Swahili
• Computer literacy, with experience using reservation systems or hotel management software
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment
• A positive attitude, professional appearance, and a strong sense of hospitality

• Certificate or Diploma in Front Office Operations, Hospitality, or related field
• At least 1–2 years of experience in a receptionist or front office role, preferably in the hospitality sector
• Excellent communication and interpersonal skills in both English and Swahili
• Computer literacy, with experience using reservation systems or hotel management software
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment
• A positive attitude, professional appearance, and a strong sense of hospitality
• Flexibility to work in shifts, including weekends and holidays