Product Specialist Debit Cards (1 Position(s))

Job Purpose:Responsible for day-to-day Debit Card Product Sales, Performance and Analytics; Also responsible for operational efficiency within the bank for Debit card products under issuing business unit.

Responsibilities or duties

• Initiate market research to gather market and product intelligence information related to card market mix from competitors and propose approach to cover the gaps.
• Ensure products and releases are launched correctly and on schedule with the effective support from Communication and Marketing departments (effective go to market plan).
• Make creative recommendations to expand product base, usage and tracking of product impact to end user
• Assists in managing vendor relations as they apply to the unit. Monitors service levels and performance. Participate in policy creation, review and implementation.
• Perform end-to-end demonstration of new products and when changes are implemented.
• Conduct card product user acceptance test in collaboration with other stakeholders within the bank
• Assist in the identification of potential risk factors and determine solutions to mitigate exposure.
• Assist in resolving customer issues and escalation to the relevant levels for quick resolution as per financial customer protection regulation.
• Driving card usage, number of active customers to ensure the bank reaches its financial targets.

Qualifications or requirements (e.g., education, skills)

• Knowledge in card scheme and its regulatory framework.
• Business understanding of banking operations, electronic products, product development.
• Greater knowledge of constructing reports, executive summaries, and briefs
• Greater understanding of card product life cycle
• Detailed understanding of consumer behavior, marketing techniques and evolving trends.
• Conversant on card product offering in the Tanzania marketing
• Familiarity with Agile framework
• Excellent communication skills
• Problem-solving aptitude; Creative thinking skills
• Strong Analytical skills; MS Excel proficiency
• Report writing and Presentation skills.

Experience needed

• Minimum of 3 years proven hands on experience in Card Products or similar role.
• A background in Card Business or Card Network is mandatory.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

• Initiate market research to gather market and product intelligence information related to card market mix from competitors and propose approach to cover the gaps.
• Ensure products and releases are launched correctly and on schedule with the effective support from Communication and Marketing departments (effective go to market plan).
• Make creative recommendations to expand product base, usage and tracking of product impact to end user
• Assists in managing vendor relations as they apply to the unit. Monitors service levels and performance. Participate in policy creation, review and implementation.
• Perform end-to-end demonstration of new products and when changes are implemented.
• Conduct card product user acceptance test in collaboration with other stakeholders within the bank
• Assist in the identification of potential risk factors and determine solutions to mitigate exposure.
• Assist in resolving customer issues and escalation to the relevant levels for quick resolution as per financial customer protection regulation.
• Driving card usage, number of active customers to ensure the bank reaches its financial targets.

• Knowledge in card scheme and its regulatory framework.
• Business understanding of banking operations, electronic products, product development.
• Greater knowledge of constructing reports, executive summaries, and briefs
• Greater understanding of card product life cycle
• Detailed understanding of consumer behavior, marketing techniques and evolving trends.
• Conversant on card product offering in the Tanzania marketing
• Familiarity with Agile framework
• Excellent communication skills
• Problem-solving aptitude; Creative thinking skills
• Strong Analytical skills; MS Excel proficiency
• Report writing and Presentation skills.

• A bachelor’s degree in Business, IT, economics, Finance or related field.
• Any course or training in product development is an added advantage
• Minimum of 3 years proven hands on experience in Card Products or similar role.
• A background in Card Business or Card Network is mandatory.