Key job purpose

The job holder exercises operational control, directs the execution of company policies and procedures and ensures that all departmental activities—including operations control, personnel, and trucks—comply with company standards.

Key duties and responsibilities

The Operations Manager will:

• Ensure truck turnaround to achieve 500 kilometres per day, including the budgeted monthly revenue.
• Plan, develop, organize, direct, manage, and evaluate the various routes in line with business development activities.
• Direct staff activities relating to transportation operations, including dispatching, routing, and tracking trucks.
• Plan, develop, and implement transportation health, safety, and security programmes and activities, including the Quality Management System (QMS) and Occupational Health and Safety (OH&S) system.
• Direct and manage regulatory compliance procedures related to transportation activities.
• Manage key performance indicators to measure the effectiveness and efficiency of transportation operations.
• Conduct investigations in conjunction with SHEQ to determine the causes of accidents and improve safety procedures.
• Direct investigations to verify and resolve customer complaints and manage Service Level Agreements.
• Mentor and develop operations staff.
• Recommend capital expenditures for acquiring new trucks, equipment, or property to improve the efficiency and effectiveness of transportation operations.
• Manage the performance of operations staff.
• Resolve customer complaints together with the Commercial Manager.
• Prepare weekly, monthly, quarterly, and annual operations reports for management.
• Manage stock control and verify the accuracy of inventory records.

Qualifications and experience

Applicants must have:

• A bachelor’s degree in Logistics and Supply Chain Management or Business Management.
• A minimum of five years of working experience in a managerial position within the logistics field.

• Ensure truck turnaround to achieve 500 kilometres per day, including the budgeted monthly revenue.
• Plan, develop, organize, direct, manage, and evaluate the various routes in line with business development activities.
• Direct staff activities relating to transportation operations, including dispatching, routing, and tracking trucks.
• Plan, develop, and implement transportation health, safety, and security programmes and activities, including the Quality Management System (QMS) and Occupational Health and Safety (OH&S) system.
• Direct and manage regulatory compliance procedures related to transportation activities.
• Manage key performance indicators to measure the effectiveness and efficiency of transportation operations.
• Conduct investigations in conjunction with SHEQ to determine the causes of accidents and improve safety procedures.
• Direct investigations to verify and resolve customer complaints and manage Service Level Agreements.
• Mentor and develop operations staff.
• Recommend capital expenditures for acquiring new trucks, equipment, or property to improve the efficiency and effectiveness of transportation operations.
• Manage the performance of operations staff.
• Resolve customer complaints together with the Commercial Manager.
• Prepare weekly, monthly, quarterly, and annual operations reports for management.
• Manage stock control and verify the accuracy of inventory records.

• A bachelor’s degree in Logistics and Supply Chain Management or Business Management.
• A minimum of five years of working experience in a managerial position within the logistics field.