Job Context

Product development & customer support

Sales and project management

Digital channels and e-commerce

Key Responsibilities

Responsibility 1: Sales pipeline management

Pursue sales leads including new to bank and cross selling to existing customers by leading marketing activities, identification, sourcing to activation of customers.

Responsibility 2: Manage implementations

Manage stakeholders (internal and external) and related operational/business risks on getting the solution to the customer designated users and kick off usage.

Responsibility 3: Offer customer support services

Resolve ongoing queries.

Train, guide and retrain the customers, partners, and colleagues to drive usage and grow volumes on all the merchants and acquiring products & services.

Responsibility 4: Vendor management

Lead procurement of merchants and acquiring products and related services, maintenance, and vendor support to drive fit-for-use offerings to customers.

Additional Responsibilities (Product Development, Planning & Reporting)

Prepare proposals and business requirements documents to serve potential customers.

Plan and report regular performances on specific customers, products, and segments for different bank’s stakeholders.

Additional Responsibilities (Drive Costs and Revenue Numbers)

Prepare cost benefit analysis and product performance reports.

Take initiatives to reduce costs meanwhile increasing revenue base for TSG.

Experience & Qualifications

• Sales and pipeline management experience (at least 2 years)
• Customer support experience (at least 2 years)
• Merchant and acquiring experience (2 years)
• Business project management experience (1 year)

Skills, Capabilities & Personal Attributes

• Practices diversity and inclusiveness
• Versatile team leader
• Problem solving abilities
• Efficient communication
• Ability to build business relationships

• Pursue sales leads including new to bank and cross selling to existing customers by leading marketing activities, identification, sourcing to activation of customers.
• Manage stakeholders (internal and external) and related operational/business risks on getting the solution to the customer designated users and kick off usage.
• Resolve ongoing queries.
• Train, guide and retrain the customers, partners, and colleagues to drive usage and grow volumes on all the merchants and acquiring products & services.
• Lead procurement of merchants and acquiring products and related services, maintenance, and vendor support to drive fit-for-use offerings to customers.
• Prepare proposals and business requirements documents to serve potential customers.
• Plan and report regular performances on specific customers, products, and segments for different bank’s stakeholders.
• Prepare cost benefit analysis and product performance reports.
• Take initiatives to reduce costs meanwhile increasing revenue base for TSG.

• Sales and pipeline management
• Customer support
• Merchant and acquiring
• Business project management
• Diversity and inclusiveness
• Versatile team leadership
• Problem solving abilities
• Efficient communication
• Ability to build business relationships

• Sales and pipeline management experience (at least 2 years)
• Customer support experience (at least 2 years)
• Merchant and acquiring experience (2 years)
• Business project management experience (1 year)