Responsibilities or duties

• Fulfill customer delivery requirements
• Ensure daily sales orders are planned on time and publish accurate daily route schedules.
• Proactively identify risks and challenges in deliveries, then take corrective actions for improvement based on available information.
• Ensure all relevant Proof of Deliveries (PODs) and documentation are returned to the Logistics Office within KPI lead times.
• Identify carry-over orders, implement corrective actions, and provide feedback to customers.
• Download orders from the ERP system to Microsoft Excel as the basis for the day’s schedule.
• Allocate orders to transporters, selecting the best delivery and most cost-effective options.
• Maintain effective, ongoing communication with transport coordinators to meet customer needs.
• Communicate any changes in transport allocations, shipping points, or rates to customers before confirming load allocations.
• Develop strong knowledge of the geographic area and customer base
• Understand terrain and route conditions that could impact successful order delivery.
• Be aware of different customers’ delivery preferences, including timing and off-loading requirements.
• Perform administration tasks related to transporters and databases
• Distribute transporter rate sheets and other communications in a timely and effective manner.
• Maintain and update the transporters’ contact database.
• Source transport rates and submit them for updating in the rates database.
• Build and maintain good working relationships with transporters
• Contact approved transporters to confirm truck availability for the following day.
• Ensure load feedback is accurate and complete.
• Establish trust and create a dependable, mutually beneficial delivery function.
• Develop a solid understanding of transport business factors such as availability, routes, and capacities.
• Foster relationships that allow special requests to be accommodated, benefiting both costs and customers.
• Ensure compliance and safety
• Comply with OSHA requirements as per company and statutory regulations.
• Observe relevant environmental policies and regulations.
• Adhere to the Heidelberg Materials Group Code of Business Conduct, Compliance Policies, and Guidelines.
• Perform any other duties as assigned by the supervisor.

Qualifications or requirements (e.g., education, skills)

• Minimum of a Diploma in Logistics or a related field.
• Good understanding of order generation and fulfilment business processes.
• Knowledge of geographic regions and transportation business models.
• Knowledge of customer orientation and specific delivery requirements.
• Proficient in relevant ERP system modules.
• Proficient in Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Excellent attention to detail.
• Ability to respond proactively and/or with urgency to changing delivery demands.

Experience needed

At least 3 years’ experience in an order generation and fulfilment or distribution environment.

• Fulfill customer delivery requirements
• Ensure daily sales orders are planned on time and publish accurate daily route schedules.
• Proactively identify risks and challenges in deliveries, then take corrective actions for improvement based on available information.
• Ensure all relevant Proof of Deliveries (PODs) and documentation are returned to the Logistics Office within KPI lead times.
• Identify carry-over orders, implement corrective actions, and provide feedback to customers.
• Download orders from the ERP system to Microsoft Excel as the basis for the day’s schedule.
• Allocate orders to transporters, selecting the best delivery and most cost-effective options.
• Maintain effective, ongoing communication with transport coordinators to meet customer needs.
• Communicate any changes in transport allocations, shipping points, or rates to customers before confirming load allocations.
• Develop strong knowledge of the geographic area and customer base
• Understand terrain and route conditions that could impact successful order delivery.
• Be aware of different customers’ delivery preferences, including timing and off-loading requirements.
• Perform administration tasks related to transporters and databases
• Distribute transporter rate sheets and other communications in a timely and effective manner.
• Maintain and update the transporters’ contact database.
• Source transport rates and submit them for updating in the rates database.
• Build and maintain good working relationships with transporters
• Contact approved transporters to confirm truck availability for the following day.
• Ensure load feedback is accurate and complete.
• Establish trust and create a dependable, mutually beneficial delivery function.
• Develop a solid understanding of transport business factors such as availability, routes, and capacities.
• Foster relationships that allow special requests to be accommodated, benefiting both costs and customers.
• Ensure compliance and safety
• Comply with OSHA requirements as per company and statutory regulations.
• Observe relevant environmental policies and regulations.
• Adhere to the Heidelberg Materials Group Code of Business Conduct, Compliance Policies, and Guidelines.
• Perform any other duties as assigned by the supervisor.

• Proficient in relevant ERP system modules.
• Proficient in Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Excellent attention to detail.
• Ability to respond proactively and/or with urgency to changing delivery demands.

• Minimum of a Diploma in Logistics or a related field.
• Good understanding of order generation and fulfilment business processes.
• Knowledge of geographic regions and transportation business models.
• Knowledge of customer orientation and specific delivery requirements.